Customer Success Analyst – Mid-level

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🕒 January 9

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iugu

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

💳 Fintech

🔌 API

☁️ SaaS

Fintech • API • SaaS

iugu is a Brazilian financial infrastructure and payments platform that provides modular, API-driven services for businesses to accept and manage payments, automate recurring billing, split revenues, and embed banking capabilities. The company offers payment methods like Pix, credit card and boleto, white‑label checkouts, payment links, comprehensive APIs and a Banking-as-a-Service (BaaS) layer for creating digital accounts and cards, with compliance and integrations for ERPs and e‑commerce platforms. iugu targets startups, marketplaces, SaaS companies and enterprises seeking scalable, secure payment and receivables management.

📋 Description

• Provide consultative, personalized support to Key Account clients • Serve as the primary point of contact between the client and iugu, conducting performance analyses • Identify and develop revenue opportunities within the client portfolio • Build and strengthen solid relationships with clients

🎯 Requirements

• Experience managing B2B Key Account portfolios within Customer Success teams • Experience in payments, financial services, or fintechs • Clear, concise, and persuasive communication • Strong analytical skills and proficiency in data analysis • Resilience to manage high-complexity clients • Genuine interest in innovation and technology • Empathy to understand clients' pain points and needs

🏖️ Benefits

• Bradesco health and dental plans • R$ 1,689.59 credit on a Swile card with options for meals, mobility, or flexible spending • TotalPass membership for training at various gyms • Discounted booking for psychological consultations • Life insurance • Daily breakfast • Fresh fruit available daily at the office • Mini-market with snacks and beverages • Childcare allowance • Extended maternity leave of 180 days • Extended parental leave of 30 days • Short-term, performance-based incentive