Amorim Global
11 - 50 employees
Founded 2019
💼 Consulting
⚖️ Legal
🏠 Real Estate
Consulting • Legal • Real Estate
Amorim Global is a boutique international law firm and consultancy that provides legal, immigration and cross‑border business services to individuals and companies. The firm specializes in immigration and residency permits (including visas for retirees, skilled workers, entrepreneurs, digital nomads and investor visas), citizenship and document transcriptions, international family law (divorce, adoption, custody, child abduction), cross‑border dispute resolution and recognition of foreign decisions, and corporate internationalization services such as cross‑border incorporations, M&A support, tax planning, compliance, contracts and real estate investment advisory. Amorim Global operates with a global network and offers tailored solutions for both personal clients and corporate clients, with offices in Brazil and international partnerships.
Customer Experience Analyst, Customer Experience Analyst
Job not on LinkedIn
🕒 March 31
🗣️🇧🇷🇵🇹 Portuguese Required
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Amorim Global
11 - 50 employees
Founded 2019
💼 Consulting
⚖️ Legal
🏠 Real Estate
Consulting • Legal • Real Estate
Amorim Global is a boutique international law firm and consultancy that provides legal, immigration and cross‑border business services to individuals and companies. The firm specializes in immigration and residency permits (including visas for retirees, skilled workers, entrepreneurs, digital nomads and investor visas), citizenship and document transcriptions, international family law (divorce, adoption, custody, child abduction), cross‑border dispute resolution and recognition of foreign decisions, and corporate internationalization services such as cross‑border incorporations, M&A support, tax planning, compliance, contracts and real estate investment advisory. Amorim Global operates with a global network and offers tailored solutions for both personal clients and corporate clients, with offices in Brazil and international partnerships.
📋 Description
• Maintain continuous communication with clients, providing guidance, support, and a seamless experience across touchpoints. • Serve as a reliable point of contact for clients, addressing inquiries and ensuring prompt and effective resolution of concerns. • Collect and analyze customer feedback through surveys, analytics, interviews, and support tickets to identify common issues and opportunities. • Develop customer journey maps to highlight pain points and propose improvements. • Monitor customer experience metrics such as NPS, CSAT, and churn rate to measure and improve satisfaction.
🎯 Requirements
• Experience in Customer Success, Account Management, or Customer Experience. • Excellent verbal and written communication skills in English and Portuguese. • Professional, volunteer, or academic experience in customer experience. • Innovative mindset and adaptability to navigate complex issues.
🏖️ Benefits
• Corporate University - ALURA
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