Customer Service Agent – French Speaker

🕒 April 21

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1GLOBAL

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

1GLOBAL is a leading telecommunications company dedicated to creating better connections between people, devices, and businesses through innovative mobile solutions. Based in the UK, the company specializes in eSIM technology, internet telephony, and global communication services. By investing significantly in its infrastructure, 1GLOBAL aims to revolutionize connectivity on a global scale, enabling seamless interactions across international enterprises, IoT device makers, and telecommunications operators. Through its unique offerings, 1GLOBAL connects billions of individuals and devices, fostering a world where communication is improved and more efficient.

📋 Description

• Acting as first-line support to our customers – aiming to solve their technical queries by phone and email; • Tracking, collating and responding to customer issues within agreed timescales; • Escalating and liaising with our Technical Support (TS) in Portugal for more complicated cases; • Working closely with Service Account Managers to help develop, grow and retain customer accounts.

🎯 Requirements

• Thorough working knowledge of Microsoft Office, ticketing systems and customer service procedures. • Knowledge of supporting GSM - preferred. • A professional telephone manner and call management skills. • Outstanding written and verbal skills in French are required. • Excellent written and verbal English skills – able to take technical information and translate it into easily understandable language for customers. • Exceptional customer relationship management skills – including handling complaints effectively. • Good teamwork, organizational and time management skills. • Excellent analytical and problem-solving skills. • Good attention to detail and the ability to understand and follow technical processes accurately. • You may have gained this experience by working, for example, in Helpdesk, Customer Service or Call Centre roles; Mobile Handset support roles; the Telecoms sector: both GSM and VoIP. • Availability to work Monday to Friday, adjusting the schedule accordingly to Daylight Saving Time – Winter from 5am to 2pm, Summer from 4am to 1pm, Brasília time.

🏖️ Benefits

• CLT contract — enjoy job stability and reliable benefits that value your work • Quarterly performance bonuses to reward your hard work and achievements • Meal allowance paid into Caju card — R$100 per working day • Health insurance with SulAmérica — 50% covered by the company • Extended parental leave - 180 days of maternity leave and 20 days of paternity leave. • Daycare allowance provided to mothers with children under 3 years old — R$500 per month per child • Kickstart your journey with an exciting welcome onboarding trip to one of our European offices (Lisbon or Berlin)!