IT Support Engineer, 2nd-Level

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November 13

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Enigmatic Smile

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ENIGMATIC SMILE LTD is an information technology and services company based out of United Kingdom.

11 - 50 employees

📋 Description

• Provide 2nd-level support to internal users across multiple regions remotely • Support and troubleshoot Mac OS devices, hardware, and peripherals. • Administer and support Google Workspace and Office 365 environments. • Manage and maintain endpoints using Jamf (policies, configuration, compliance). • Lead and execute onboarding and offboarding processes, including account provisioning, equipment preparation, and access removal. • Perform user access management, including regular access reviews and ensuring that least-privilege access principles are maintained. • Troubleshoot and support Cloudflare products, including Cloudflare WARP, and assist with identity/access workflows. • Maintain accurate IT asset inventories and ensure full device lifecycle tracking. • Carry out vulnerability management and patch management tasks across supported systems. • Support daily use and troubleshooting of Slack, Atlassian (Jira/Confluence), and other collaboration platforms. • Document troubleshooting steps and procedures and contribute to the internal knowledge base. • Work collaboratively with IT, DevOps, and Security teams to enhance reliability, security, and user experience.

🎯 Requirements

• 3+ years of experience in IT Support or a similar user-facing technical role. • Strong experience with Mac OS support and administration. • Hands-on experience with Jamf for device management. • Working knowledge of Google Workspace and Office 365. • Experience executing and improving onboarding and offboarding workflows, including provisioning, hardware setup, and access lifecycle. • Experience performing user access reviews, creating access requests, and coordinating approvals. • Practical experience with vulnerability management and patch management. • Experience in maintaining and reconciling asset inventory systems. • Operational experience in ISO 27001 and PCI-DSS regulated environments. • Clear communication skills and ability to support users of varying technical levels. • Proactive, positive mindset, strong attention to detail, and collaborative approach. • Nice-to-Have (Desirable) • Experience with Google Cloud Platform (GCP). • Familiarity with Cloudflare Zero Trust / Access. • Understanding of secure workstation baselines and endpoint hardening. • Awareness of identity and authentication models (SSO, MFA, Conditional Access). • Previous experience in SaaS, fintech, startup, or scale-up environments.

🏖️ Benefits

• Salary: Up to £40,000 DOE • Opportunity to help shape infrastructure strategy during AWS multi-org expansion. • Collaborative, security-first engineering culture. • Professional development and certification support. • Flexible working hours and opportunity to work abroad • 28 days holiday + local bank holidays • Private Medical Insurance + dependant cover (Vitality)