Technical Solutions Engineer

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🌐 Mexico, Brazil, +2 more countries – Remote

🇲🇽 Mexico – Remote 🇧🇷 Brazil – Remote 🇵🇹 Portugal – Remote 🇦🇷 Argentina – Remote

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

💻 Solutions Engineer

🚫👨‍🎓 No degree required

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Enroute

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

Enroute is a company that delivers exceptional IT services and solutions, staffed by a team of passionate, problem-solving individuals skilled in various IT and business practices. They specialize in data engineering, moving and utilizing data effectively to increase business value, regardless of data sources or types. Enroute also offers software development services, providing analysis and implementing software strategies tailored to long-term organizational needs. Quality engineering is another key offering, with a focus on building quality into processes and software testing from the early stages of development. With a strong emphasis on IT strategy, software and data solutions, Enroute aims to impact organizations and improve user experiences through their tailored services and expert solutions.

📋 Description

• Lead technical onboarding and implementation for new customers • Provide technical support and troubleshoot complex customer issues • Design and recommend technical solutions to meet customer needs • Collaborate with Product and Engineering teams to resolve escalations • Support customers through technical calls, solution workshops, and implementation planning • Create and maintain technical documentation, knowledge base articles, and SOPs • Monitor support performance and contribute to continuous process improvements • Build long-term relationships with customer stakeholders and act as a trusted technical advisor • Deliver exceptional technical experiences for enterprise customers • Support product implementations, technical onboarding, and ongoing customer success • Collaborate with Product, Engineering, and Customer Success teams to deliver scalable solutions and maximize platform value

🎯 Requirements

• 2–4 years of experience in a customer-facing technical role • Strong experience with JavaScript • Experience working with SQL • Familiarity with REST APIs • Strong troubleshooting and analytical skills • Excellent communication skills with technical and non-technical audiences • Fluent Portuguese (required) • Advanced English (C1) • Spanish is a plus • Experience supporting SaaS platforms (nice to have) • AdTech or MarTech experience (nice to have) • Python or other scripting languages (nice to have) • Experience with mobile application troubleshooting (nice to have) • OTT or streaming technologies (nice to have) • Experience with Zendesk, Jira, or similar ticketing platforms (nice to have) • Experience working with publishers, advertisers, or digital media companies (nice to have)

🏖️ Benefits

• Monetary compensation • Year-end Bonus • IMSS, AFORE, INFONAVIT • Major Medical Expenses Insurance • Life Insurance • Funeral Expenses Coverage • TDU Membership • MediAccess • Health Check-Up Subsidy • Preferential rates for car insurance • Vacations • Official Mexican Holidays • Life Happens Days • Bereavement Leave • Civil Marriage Leave • English Classes • Certifications • Educational Agreements (Talisis, U-ERRE, UNID, TecMilenio, Tec de Monterrey, UDEM, SPIS) • Corporate Agreements & Discounts (Sorteos Tec, Envia Flores, TopGolf) • Taquitos Rewards • Birthday Bonus • Work-from-home Bonus • Laptop Policy • Flexible work arrangements • Collaborative environment • Professional growth opportunities • Healthy work-life balance