Analyst I, IAM

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Ensemble Health Partners

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

💰 Private Equity Round on 2022-03

Healthcare Insurance • SaaS • Enterprise

Ensemble Health Partners is a leading provider of revenue cycle management (RCM) services for healthcare organizations. They offer an end-to-end RCM solution that helps hospitals, health systems, and affiliated physician groups optimize their revenue cycles, reduce denials and underpayments, and enhance patient experiences using a combination of expert management and advanced technology. Ensemble Health Partners leverages certified operators and AI to deliver consistent results, improve collections, and support future growth for healthcare providers. They are recognized for their robust client partnerships and commitment to delivering reliable revenue lift and cost savings for their clients.

📋 Description

• Create requests/tickets from standardized HR-generated reports or approved intake lists (e.g., new hires, changes, terminations, access adjustments). • Perform initial triage: confirm assignment group/queue, categorize request type, and route to the correct operational owner. • Act as a centralized escalation contact for the IAM/Provisioning team: respond to escalation inquiries with ticket status. • Maintain a simple tracker/report view to support daily/weekly operational updates. • Follow IT support standards, procedures, and documentation expectations; identify recurring issues and share improvement recommendations.

🎯 Requirements

• 1–3 years of experience in an IT support, service desk, ticket coordination, operations coordination, or similar role. • Demonstrated ability to manage high ticket volume with attention to detail and strong follow-through. • Strong written communication skills for status updates, escalation responses, and stakeholder coordination. • Comfortable working in an ITSM tool (e.g., ServiceNow) and maintaining structured trackers.

🏖️ Benefits

• Comprehensive health insurance coverage for associate, kids (2) and parents supporting physical and financial well being beyond the workplace. • Accidental insurance coverage for the associate that adds an extra layer of security. • Professional development programs with reimbursement support to help you upskill and grow with confidence. • A workplace that is fully compliant with labor laws, including maternity and paternity benefits. • Thoughtful experiences like welcome kits, company swag, and work anniversary gifts that recognize your journey with us. • Benefits designed to support you at different stages of life and career, not just on day one.