IAM Manager

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Ensemble Health Partners

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

💰 Private Equity Round on 2022-03

Healthcare Insurance • SaaS • Enterprise

Ensemble Health Partners is a leading provider of revenue cycle management (RCM) services for healthcare organizations. They offer an end-to-end RCM solution that helps hospitals, health systems, and affiliated physician groups optimize their revenue cycles, reduce denials and underpayments, and enhance patient experiences using a combination of expert management and advanced technology. Ensemble Health Partners leverages certified operators and AI to deliver consistent results, improve collections, and support future growth for healthcare providers. They are recognized for their robust client partnerships and commitment to delivering reliable revenue lift and cost savings for their clients.

📋 Description

• Oversee daily access request intake through ServiceNow, ensuring all requests include required data (employee identity, manager, employment type, location, access intent) and follow approved provisioning workflows • Own and execute the IAM escalation protocol across all tiers: Tier 1 (Day 1–3): Ensure IAM Provisioners/Analysts complete standard follow-up on open tickets • Tier 2 (Day 4–8): Serve as the formal escalation point with SLA tracking and documentation • Tier 3 (Day 8–10): Coordinate cross-functional escalation meetings with IAM Director • Tier 4+ (Day 10–14): Facilitate handoff to Partnership Success and executive stakeholders with formal incident reports • Monitor and enforce IAM SLAs: client access provisioning ≤14 days from approved request; termination SLA = 24 hours • Collaborate with Risk, Compliance, and Audit teams to meet regulatory and internal control requirements (HIPAA, SOC 2, HITRUST) • Identify and eliminate manual, repetitive intake and escalation processes — manual provisioning is technical debt • Partner with IAM engineering to onboard intake workflows into SailPoint, ServiceNow Flow Designer, and Entra ID for automation • Serve as the IAM liaison with Partnership Success for client-facing escalation communication • Participate in request fulfillment — this will be 40% or more of time

🎯 Requirements

• Bachelor’s degree in Information Technology, Cybersecurity, Computer Science, or related field (or equivalent experience) • 5+ years of experience in Identity & Access Management, security provisioning, or access governance • 2+ years of experience leading or managing teams • Hands-on experience with ServiceNow (Service Catalog, Access Requests, Workflows, incident management) • Strong understanding of IAM concepts: RBAC, identity lifecycle (Joiner/Mover/Leaver), least privilege, access governance

🏖️ Benefits

• Comprehensive health insurance coverage for associate, kids (2) and parents supporting physical and financial well-being beyond the workplace. • Accidental insurance coverage for the associate that adds an extra layer of security. • Professional development programs with reimbursement support to help you upskill and grow with confidence. • A workplace that is fully compliant with labor laws, including maternity and paternity benefits. • Thoughtful experiences like welcome kits, company swag, and work anniversary gifts that recognize your journey with us. • Benefits designed to support you at different stages of life and career, not just on day one.