Manager, Mainframe Operations

Job not on LinkedIn

🕒 February 17

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Ensono

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Cloud Services • IT Services • Managed Services

Ensono is a managed service provider and expert technology advisor focused on enabling clients to navigate complex IT environments. Ensono offers services including mainframe-as-a-service, cloud migration, and IT infrastructure management, with a strong emphasis on modernizing legacy systems and optimizing IT operations. The company is recognized for its flexibility and allyship, providing businesses with the ability to adapt and evolve through solutions like Ensono Flex®. It specializes in both mainframe and cloud solutions, holding competency in AWS mainframe modernization and is a global Azure Expert MSP. Ensono acts as an ally, helping companies achieve better business outcomes through IT innovation and strategic technology advisement.

📋 Description

• Responsible for managing Mainframe Operations shared/dedicated teams across various technologies like JCL, DB2, VSAM, MVS, Endeavor ISPF, TSO, CICS, Control-M, TWS/IWS, CA-7, etc., basic IBM utilities and other Mainframe Operations technologies as well some Distributed platform batch operations monitoring environments • Rethink assumptions behind how traditional services are built and think how to maintain, enhance and continuously improve Mainframe Operations services best suited for our Ensono Operations • Draw from technical and management expertise to mentor Associates, provide leadership on complex technical issues, and prioritize workloads • Influence technical strategy, help hire competent Mainframe Operations Associates, and perceive innovative new solutions for customers • Manage overall delivery & support process across multiple initiatives to ensure sustainable Mainframe Operations practice which includes automation, process documentation, production support, optimization & monitoring • Ensure that the client’ infrastructure and its services are up and running meeting predefined SLA • Provide technical inputs & guidance for any significant projects • Manage and lead a team of service-oriented professionals across multiple disciplines, including planning and allocating of resources, developing, coaching and mentoring employees and managing performance to deliver service outcomes and continuous improvements • Regularly review the attainment of service levels (SLAs) and drive the service owners/Managers and Team leads to deliver at the committed quality

🎯 Requirements

• 5+ years of related experience with a bachelor’s degree • Relevant work experience will be considered in place of a bachelor’s degree • 10+ years as a senior-level operator in an environment that runs large scale Mainframe Operations teams • Ability to support night shift by primarily working overnight hours • Strong leadership qualities coupled with strong technical background in managing various Mainframe Operations technologies • Demonstrated success leading Mainframe Operations support teams in a 24/7 mission critical environment • Excellent communication (verbal, written and technical translation) skills • Experience in maintaining IT Infrastructure policy, programs, procedures, standards as well as adherence to existing Service Level Agreements (SLA’s)

🏖️ Benefits

• Unlimited Paid Day Off (PDO) Plan • Two robust health plan options through Blue Cross Blue Shield • 401(k) with a generous company match • Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts • Depending on location, ability to take advantage of fitness centers • Wellness program • Flexible work schedule