Senior Director, Client Success

🔥 12 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Ensora Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

Ensora Health is a healthcare software company that builds EHR and practice management (PMS) solutions—most notably TheraNest for mental and behavioral health and Fusion for physical/occupational/speech rehab therapy. Their cloud-based platform includes add-ons for revenue cycle management, payments, telehealth, eRx, clearinghouse services, and AI-powered documentation tools (AI Session Assistant) to reduce clinician administrative burden. Ensora serves solo and group therapy practices and rehab clinics, focusing on simplifying scheduling, billing, documentation, and workflows to improve efficiency and patient care.

📋 Description

• Define and evolve enterprise-wide client management strategy, service standards, and operating models • Align global implementation, support, and education functions with broader business growth objectives • Establish governance frameworks, KPIs, and performance benchmarks to measure success and drive accountability • Lead executive-level client engagement, including strategic relationships and escalation management • Oversee budgeting, forecasting, and resource planning across client-facing functions • Drive innovation in onboarding, service delivery, and renewal strategies to improve retention and expansion • Partner with Product and Sales leadership to optimize customer lifecycle outcomes and ensure voice-of-customer alignment • Represent client success priorities in executive forums and influence enterprise decision-making • Enable consistent, scalable performance across global teams through strong operational leadership

🎯 Requirements

• Bachelor’s degree or equivalent experience; Master’s degree preferred • 12+ years of experience in SaaS implementation, customer support, or customer success • 6+ years of experience leading enterprise-level initiatives and cross-functional teams • Proven track record of scaling global customer success or service operations • Strong financial acumen with experience managing multi-functional budgets • Demonstrated success influencing enterprise strategy and engaging with executive stakeholders • Experience managing complex, integrated SaaS client portfolios

🏖️ Benefits

• Diversity, Equity, Inclusion, and Belonging initiatives • Confidentiality of information according to EEO guidelines • Non-discriminatory practices throughout the employee and customer lifecycle