Senior Technical Support Engineer

🔥 4 minutes ago

🌵 Arizona, Florida, +9 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🦬 Wyoming – Remote

💵 $17 - $27 / hour

⏰ Full Time

🟠 Senior

📞 Support Engineer

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Entrata

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

🏠 Real Estate

🤖 Artificial Intelligence

☁️ SaaS

Real Estate • Artificial Intelligence • SaaS

Entrata is a comprehensive property management technology platform that utilizes artificial intelligence and automation to optimize multifamily, student, affordable, military, and commercial housing operations. Entrata offers a unified operating system that streamlines processes such as leasing, facilities management, marketing, and financial accounting. It enhances the resident experience with solutions like automated leasing, ResidentPortal, and homebody services, while also handling complex functions like utility management and sales tax audits. With advanced AI tools, Entrata automates workflows and interactions, increasing operational efficiency and facilitating smarter decision-making, all aiming to improve net operating income and profitability for property managers.

📋 Description

• Provide technical support and troubleshooting via telephone, ticketing systems, and chat • Develop deep subject matter expertise in core technologies and multiple specialized technology areas • Maintain ownership of assigned incidents from initial report through resolution • Educate customers on software functionalities, best practices, and product updates • Identify, document, and report software issues, design concerns, and reliability challenges • Act as a resource for junior support engineers, providing guidance and mentorship • Participate in team meetings and contribute to knowledge base documentation • Assist with special projects and other duties as assigned

🎯 Requirements

• Strong technical, analytical, and problem-solving skills in a high-pressure, multi-platform environment • Excellent written and verbal communication skills • Ability to adapt quickly to changing priorities and customer needs • Proven ability to mentor and assist junior support engineers • Strong attention to detail and commitment to providing an exceptional customer experience • Associate's degree or equivalent work experience • Minimum of 2-4 years of experience in a technical support role, preferably supporting B2B enterprise-level customers • Experience with property management software or related industry experience is a plus • Familiarity with knowledge base systems and documentation best practices is preferred

🏖️ Benefits

• Flexible and transparent culture with remote and hybrid work options • Generous vacation time • Frequent company recharge days for work-life balance • Comprehensive medical, dental, and vision coverage, including fertility benefits • HSA/FSA options • Employer-paid disability benefits • Access to 401(k) or similar retirement plans with employer matching • Wellness initiatives promoting physical and mental well-being • Access to an onsite gym at HQ • Gym memberships • Mental health resources • Wellness challenges and employee assistance programs • Entrata Cares programs offers opportunities for volunteerism and charity events • Exclusive Previ cell phone plan and discounts on services or local business partnerships • Bi-annual swag drops for employees