Personal Injury Intake Specialist

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Entrepreneur Cooperative

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🤝 B2B

📚 Education

B2B • Education • Entrepreneurship

Entrepreneur Cooperative is a community organization designed for founders and entrepreneurs looking to navigate business growth and exit strategies. By offering mentorship pairing seasoned entrepreneurs with newcomers, alongside customized educational initiatives, ECo fosters a supportive environment for members at various stages of their entrepreneurial journey. The cooperative model empowers members to shape the organization's direction, focused on mutual success through shared experiences and resources.

📋 Description

• Answer inbound calls from prospective clients with professionalism, empathy, and urgency. • Conduct outbound follow-up calls to warm leads, referrals, and web inquiries. • Perform detailed intake interviews to evaluate potential personal injury cases. • Gather and document all required client and case information accurately. • Identify high-value or urgent cases and escalate them appropriately. • Clearly explain the legal representation process to prospective clients. • Guide qualified leads through the execution of representation agreements using electronic signature platforms. • Build trust and rapport while helping potential clients make informed decisions. • Maintain strong conversion rates by following established intake processes and best practices. • Accurately document call notes, client information, and follow-up activities within the case management system. • Ensure all intake records are complete, organized, and compliant with firm standards. • Communicate with attorneys when case approval or legal guidance is required. • Follow Georgia-specific personal injury workflows and Standard Operating Procedures (SOPs).

🎯 Requirements

• Minimum 2+ years of experience in Personal Injury Intake, U.S. Legal Intake, Personal Injury Client Intake. • Previous experience with U.S. personal injury law firms is REQUIRED. • C1 English proficiency or higher (written and spoken) is required. • Outstanding communication, active listening, and rapport-building skills. • Proven ability to confidently guide prospective clients through the intake and sign-up process. • Strong attention to detail and documentation accuracy. • Ability to follow structured scripts, workflows, and Standard Operating Procedures (SOPs). • Comfortable working in a fast-paced, high-volume environment. • Ability to work during U.S. Eastern Time (EST) business hours, including some evening and weekend shifts.

🏖️ Benefits

• Fully remote opportunity supporting a growing U.S.-based personal injury law firm. • Comprehensive training on Georgia personal injury law, intake procedures, and internal systems. • Collaborative, supportive, and high-performing team environment. • Long-term career growth opportunities within legal operations. • Opportunity to make a meaningful impact by helping clients begin their legal journey with confidence and compassion.