Care Coordinator, Spanish & English Proficiency

🔥 10 minutes ago

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SnappyCX

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

☁️ SaaS

B2B • SaaS • Customer Support

SnappyCX is a company that provides customizable outsourcing solutions designed to help businesses scale their operations efficiently. Offering a variety of services including IT and software development, customer support, finance and accounting, and virtual assistant solutions, SnappyCX delivers fast and reliable support to companies of all sizes. Their commitment to quality talent acquisition ensures that clients can save on operational costs while maintaining high standards in service delivery.

📋 Description

• Handle high volume of incoming calls (80+ per week), serving as the primary contact for clients, families, caregivers, referral sources, and healthcare professionals • Coordinate care, patient referrals , timely scheduling of initial and follow-up appointments • Review doctors’ notes, upload prescriptions, and confirm care plans are current and accurate • Schedule, reschedule, and monitor care assignments across multiple care locations using cloud-based scheduling systems • Use scheduling and care-management software to log updates, track staff assignments, and manage caseloads • Confirm patient attendance, monitor treatment progression, and follow up with providers to ensure continuity of care • Maintain accurate client records, document all communications, and update care plans as needed • Conduct provider follow-ups and manage escalations according to established Standard Operating Procedures (SOPs) • Communicate with field staff, clients, and internal departments to maintain adequate coverage and seamless care operations.

🎯 Requirements

• Care coordination experience (preferably within a home care or a similar healthcare coordination role) • Familiarity with home care scheduling software (e.g. HHAeXchange, Epic, Athenahealth, or similar EHR systems) • Good communication skills—comfortable managing a high call volume and building rapport over the phone • Knowledge of industry regulations and compliance requirements (e.g., HIPAA, state home care regulations) • Strong organizational and multitasking abilities, with attention to detail • Proficiency in Microsoft Office (Word, Excel, Outlook) and willingness to learn care-management or scheduling systems • Compassionate, service-oriented mindset and ability to remain calm under pressure.

🏖️ Benefits

• Flexible work arrangements