Service & Sales Coordinator

🕒 May 16

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $55k - $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤑 Sales

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Envision Radiology

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

👥 B2C

🧘 Wellness

B2C • Wellness

Envision Radiology is a network of outpatient diagnostic imaging centers that provides MRI, CT, ultrasound, X-ray, mammography, PET/CT, nuclear medicine, and image-guided procedures across multiple U. S. locations. The company emphasizes patient-focused, compassionate care, fast and accurate results delivered by board-certified radiologists, and convenient services such as online scheduling and bill pay for both patients and referring physicians.

📋 Description

• Coordinate and schedule service work orders across regions and field service engineers • Serve as the central point of contact for incoming service requests (phone/email) • Dispatch service requests appropriately based on geography, urgency, and skillset • Utilize Service Fusion to manage work order creation and tracking • Technician scheduling and routing • Service history and documentation management • Source, order, and track parts required for service jobs • Obtain and compare vendor quotes for parts and repairs • Coordinate with vendors, OEMs, and third-party service providers • Track job status and ensure timely updates to internal teams and customers • Assist in preparing service estimates, quotes, and service agreements • Support preventative maintenance scheduling and tracking • Monitor service KPIs (response time, completion time, uptime) • Assist with invoicing coordination and service documentation completion • Support the sales team with coordination of active opportunities and pipeline tracking • Maintain and update CRM with leads, contacts, and accounts • Coordinate roadshow coach scheduling, logistics, and routing • Assist in planning and execution of roadshow stops, demos, and customer visits • Help prepare proposals, quotes, and sales materials • Coordinate internal communication between sales, operations, and fabrication teams • Assist with outbound marketing efforts, including email campaigns • Track and follow up on leads generated from marketing campaigns and events • Help manage prospect lists and data integrity within CRM • Support reporting on pipeline activity, conversion rates, and sales metrics • Act as a communication bridge between Service, Sales, Operations, and Leadership • Prioritize and manage multiple requests in a fast-paced environment • Identify process improvement opportunities across service and sales workflows • Support customer experience initiatives to ensure high satisfaction and retention • Assist in developing SOPs and playbooks for service and sales coordination • Maintain organized documentation, records, and reporting systems • Provide general administrative and operational support as needed

🎯 Requirements

• 5+ years of experience in a coordination, operations, service, or sales support role • Experience with service management software (e.g., Service Fusion) • Experience with CRM systems (e.g., Salesforce, HubSpot, or similar) • Strong organizational and multitasking skills • Excellent communication and customer service skills • Ability to work independently and proactively solve problems • Detail-oriented with strong follow-through • Proficiency in Microsoft Office • Background in healthcare, medical equipment, or field service environments (preferred) • Experience supporting mobile operations, logistics, or scheduling (preferred) • Familiarity with quoting, procurement, or vendor management (preferred) • Exposure to marketing coordination or outbound sales support (preferred)