Technology Administrator - Benefits Administration Systems

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February 11

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EOI Service Company

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B2B • Education • HR Tech

EOI Service Company is a provider of superior benefit education and communication services aimed at increasing employee engagement and achieving desired benefit outcomes. With over 45 years of experience, EOI assists companies nationwide in designing and implementing communication strategies and decision support tools that help employees understand and select their benefit options effectively. They administer over 1,500 accounts nationwide, representing over 500,000 employees. EOI offers support services such as benefits administration system builds, custom communication packages, and employee benefits education, helping to optimize and reduce the investment burden for their clients while increasing employee enrollment and understanding of benefit values.

51 - 200 employees

Founded 1979

🤝 B2B

📚 Education

👥 HR Tech

💰 Private Equity Round on 2020-09

📋 Description

• EOI is looking for an experienced Technology Admin Analyst to join our Technology team focusing on supporting our System Analysts and Solutions Delivery teams. • The primary focus will be supporting the technical aspects of benefits administration systems support, primarily in the Bswift and Selerix platforms. • This is an individual contributor role and does not entail direct supervision of other employees. • Support the System Analysts and Technology team as needed. • Liaise with external partners and IT support teams to address and resolve complex issues. • Act as part of the primary point of contact for technical issues related to benefits administration systems. • Identify areas for process improvement in benefits administration and recommend innovative solutions. • Develop and implement best practices to enhance system performance and user experience. • Monitor system performance and make necessary adjustments to optimize efficiency. • Track project progress and communicate status to internal and external team members. • Troubleshoot and resolve system issues in a timely manner. • Assist with technology implementation process as needed. • Regular system and data reviews for payroll, carrier, and enrollments to ensure system is functioning as expected. • Fulfill report requests by building reports within the enrollment platform or completing reporting analysis outside of the enrollment platform. • Remove over-age dependents as the dependent ages out of eligibility. • Research demographic import file errors. • Test and troubleshoot enrollment platform as needed. • Reset Admin and Employee logins as requested.

🎯 Requirements

• Excellent organizational skills and attention to detail. • Excellent written and verbal communication skills. • Convey a confident and competent presence to carriers, brokers, and clients. • A collaborator with a “can-do, will-do” attitude. • Tremendous capacity to handle multiple concurrent priorities. • Unwavering focus on customer needs (both internal and external). • Maintain composure and professionalism when dealing with difficult situations. • Strong work ethic and personal accountability. • Highly proficient in Excel and managing data import/export processes, ensuring accuracy and consistency. • Strong problem-solving skills to identify, diagnose, and resolve technical issues within the enrollment system. • Proficiency in generating, analyzing, and interpreting reports to support HR and benefit needs. • Ability to identify areas for process improvement and recommend/implement innovative solutions. • Ability to work effectively both independently and as part of a cross-functional team. • Works well with others and demonstrates a team attitude. • Strong interpersonal skills to build relationships with HR, IT, and other departments. • Thorough understanding of benefits, technology builds, third party integrations. • Ability to think through implementing processes and their impact.