Customer Success Manager

🔥 16 hours ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $110k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Eon

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2014

⚕️ Healthcare Insurance

🧬 Biotechnology

🤖 Artificial Intelligence

💰 $16M Series A on 2022-04

Healthcare Insurance • Biotechnology • Artificial Intelligence

Eon is a healthcare technology company that focuses on Intelligent Care management solutions. Their platform leverages existing patient data to identify incidental findings with high accuracy and creates adjustable care plans for specialists. Eon tracks these care plans, ensuring providers receive timely communications and final outcomes are achieved. With a focus on improving healthcare delivery, Eon aims to enhance patient follow-ups and outcomes, having already impacted over 1. 6 million patients and analyzed more than 414 million imaging records.

📋 Description

• Serve as the primary point of contact for a portfolio of clients, ensuring high adoption, satisfaction, and measurable outcomes. • Build and maintain strong relationships with key client stakeholders, including end-users and administrators. • Monitor client health using engagement and usage metrics; proactively identify risks and opportunities. • Lead regular client meetings to review goals, performance, and success metrics; prepare agendas and coordinate across internal teams. • Deliver ongoing education to drive product adoption. • Understand and track contract terms, program scope, and client-specific goals. • Act as the voice of the customer internally, collaborating with product, sales, and implementation teams to drive continuous improvement. • Support client retention and growth by driving satisfaction, advocacy, and expansion opportunities.

🎯 Requirements

• Bachelor’s degree preferred, or equivalent combination of education and relevant experience. • 3+ years in customer success, account management, or client-facing roles within healthcare; experience with digital health vendors or providers strongly preferred. • Data-driven mindset with a track record of using metrics to improve client outcomes and engagement. • Comfortable engaging with clinical stakeholders and understanding clinical workflows. • Strong organizational and prioritization skills in a fast-paced, evolving environment. • Effective communicator and collaborator with strong interpersonal skills. • Self-motivated, resourceful, and able to work independently as well as part of a team. • Proficient in standard business software (e.g., Google Suite). • Passion for helping others and a creative, solutions-oriented approach to challenges.

🏖️ Benefits

• Competitive salary • Health insurance • Referral bonuses • Flexible vacation time • Paid Maternity and Paternity leave • Professional development and career growth opportunities • Awesome team members