Operational Excellence Analyst

🔥 0 minutes ago

🌐 Belgium, France, +1 more countries – Remote

🇧🇪 Belgium – Remote 🇫🇷 France – Remote 🇳🇱 Netherlands – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EPI Company

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

EPI Company is reshaping the future of payments with Wero, a European-made digital payments solution that enables instant, cross-border transactions for consumers and businesses. The company operates as a remote-first, Europe-based team building payment platform and wallet products, focusing on digital sovereignty, compliance, and seamless payment experiences across markets.

📋 Description

• Support implementation and maintenance of an operational performance framework, including KPIs, reporting mechanisms and service-level objectives • Track EPI, member and vendor performance and resilience data, identifying risks, deviations and improvement opportunities • Prepare materials for service reviews, quarterly Member Advisory Group meetings, board reporting and other stakeholders • Lead documentary reviews by inventorying documentation and processes, supporting teams in closing gaps and reorganising the document library • Follow up on internal audits and improvement initiatives, coordinating action items, monitoring deadlines and reporting progress • Support escalations by gathering relevant information and helping stakeholders identify practical resolution options • Strengthen collaboration across Operations, EPI and its members • Report directly to the Head of Operational Excellence and collaborate with teams across EPI and its members

🎯 Requirements

• At least 2 years of experience in project management, service delivery, operations, consulting or a related field • Bachelor’s degree or equivalent professional experience; a project management certification is a plus • Fluent in English (CEFR C1 or C2) • French, German, Dutch or another European language is a plus • Ability to work remotely with a high degree of autonomy while collaborating effectively in a multicultural environment • Experience tracking KPIs, performance, action plans or project progress and turning findings into clear reporting • Strong communication and presentation skills for concise materials for senior internal and external stakeholders • Highly organised approach to project follow-up, documentation and process improvement • Familiarity with SLA/SLO, CMMI, Kanban or similar frameworks is nice to have • Interest in fintech and payments, including awareness of DORA and PSD2 is nice to have

🏖️ Benefits

• Remote-first culture with quarterly and annual all-staff in-person meetups • Possibility to work from another EU country for up to 3 months per year • Competitive compensation package, including performance-based bonus and a high-quality benefits programme • Learning and development budget: €5,000 training budget per year • Multicultural European company • Remote work arrangement