Senior Manager – Real Time Monitoring, Incident Management

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🔥 0 minutes ago

🌐 Belgium, France, +2 more countries – Remote

🇧🇪 Belgium – Remote 🇫🇷 France – Remote 🇩🇪 Germany – Remote 🇪🇸 Spain – Remote

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EPI Company

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

EPI Company is reshaping the future of payments with Wero, a European-made digital payments solution that enables instant, cross-border transactions for consumers and businesses. The company operates as a remote-first, Europe-based team building payment platform and wallet products, focusing on digital sovereignty, compliance, and seamless payment experiences across markets.

📋 Description

• Develop, coach, and organize the Real Time Monitoring & Incident Management team • Structure roles, sustainable rotations, and on-call coverage • Partner with the Head of Support on operational support strategy, budget planning, capacity forecasting, and platform roadmap reviews • Architect and steer monitoring strategy across applications, cloud infrastructure, networks, data flows, APIs, and business-critical payment transactions • Direct P1/P2 incident responses and coordinate internal engineering squads and banking members • Lead crisis war rooms and manage communications during and outside business hours • Oversee payment and security incident management, classification, and reporting under DORA • Deliver root cause analyses and post-mortems and track remediation actions to completion • Optimize alerting thresholds, automate operational workflows, and integrate monitoring services into the service catalogue • Establish and report operational KPIs including MTTA, MTTR, SLA/SLO adherence, capacity, and platform availability • Act as deputy to the Head of Monitoring and Customer Support • Report directly to the Head of Monitoring and Customer Support

🎯 Requirements

• 10+ years of professional experience in IT operations, technical support, or monitoring • At least 5 years of experience in financial services, fintech, or payment systems • 5+ years of experience in a people management role • Proven ability to build, lead, and retain high-performing 24x7 operational teams • Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience • Fluent in English (CEFR C1 or C2) • Proven ability to thrive in a remote-first, multicultural European environment • Proven composure and track record managing critical P1/P2 incidents under pressure, including out-of-hours escalations and executive stakeholder communication • In-depth experience designing alert thresholds and monitoring complex distributed environments, including cloud micro-services, networks, APIs, and schedulers • Practical expertise running blameless post-mortems, driving corrective actions, and establishing operational KPIs • Knowledge of DORA and regulatory standards for payment and security incident reporting • ITIL or PMP certifications and hands-on administrative familiarity with Datadog, PagerDuty, Jira, or ServiceNow are nice to have • French, German, Dutch, or another European language is an asset

🏖️ Benefits

• Remote-first culture with quarterly and annual all-staff in-person meetups • Possibility to work from another EU country for up to 3 months per year • Competitive compensation package featuring salary and performance-based bonus • High-quality benefits program • Learning & development budget of €5,000 training budget per year • Opportunity to be part of a multicultural European company

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