Service Desk Analyst I – Shift Wed-Sun 9am - 6pm EST

Job not on LinkedIn

🕒 2 days ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $16 - $24 / hour

⏰ Full Time

🟢 Junior

🧐 Analyst

🚫👨‍🎓 No degree required

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ePlus Technology Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

Công ty TNHH Đầu Tư & Giải pháp công nghệ E+ ( ePlus ), tiền thân là công ty giải pháp công nghệ WIM, được thành lập tại Tp.HCM năm 2015 bởi những người Việt Nam trẻ tuổi, năng động, nhiệt huyết và có chung niềm đam mê về lĩnh vực Công Nghệ Thông Tin và Truyền thông Online.

📋 Description

• Provide excellent customer service to our customers, at all times • Respond to customer inquiries in person, electronically and via phone • Troubleshoot, problem solve and resolve customer issues • Document, track and monitor problems to ensure resolution in a timely manner • Work in a team environment and participate positively with the team • Update customers when issues are resolved • Update relevant issue tracking systems appropriately • Mentor and/or train Service Desk Analyst’s

🎯 Requirements

• High School diploma required • Working knowledge of fundamental operations of relevant software, hardware and other equipment • Knowledge of relevant call tracking applications; ServiceNow experience a plus • One year of Customer Service experience required • Strong verbal communication skills • Strong written communication skills • Must be motivated towards constantly improving their technical skills • Knowledgeable in use of MS Excel, Word, Outlook • Two years of Service Desk / Help Desk experience OR An associate degree (minimum) OR Any relevant IT certification

🏖️ Benefits

• Full range of medical benefits • 401(k) eligibility • Employee stock purchase program • Various paid time off benefits (vacation, sick time, personal leave)