Customer Enablement Representative

🔥 13 hours ago

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Logo of Ergotron

Ergotron

1001 - 5000 employees

Founded 1982

🔧 Hardware

📚 Education

💰 Private Equity Round on 2022-07

Hardware • Healthcare • Education

Ergotron is a company that specializes in designing and manufacturing ergonomic solutions for various sectors, including healthcare, office, industrial, and education. The company's product lineup includes monitor mounts, standing desks, charging systems, workstations, and mobile carts, all aimed at enhancing the way people work and interact with technology. Ergotron emphasizes movement and flexibility in its designs, making workplaces more comfortable and efficient. With a focus on quality and environmentally responsible practices, Ergotron aims to improve productivity and wellness in work environments worldwide.

📋 Description

• Primary support for global contact management system • Assist customers with assembly instructions and provide shipping information • Resolve billing questions and troubleshoot problems • Act as liaison between customers and internal departments • Process and confirm product orders • Navigate Oracle and Salesforce systems for order status

🎯 Requirements

• Associates of Arts (AA) or higher in Business Administration, Marketing or related field preferred • One to two years of customer service experience required • Ability to multi-task required • Familiar with Microsoft Office (including Excel, PowerPoint and Outlook), Oracle, and Salesforce

🏖️ Benefits

• medical, dental, vision benefits • life insurance • disability • tuition reimbursement • 401k with match • Employee Assistance Program (EAP) • Paid Time Off (PTO) • paid maternity leave • paid paternity leave • paid grandparents leave

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