Technical Support Specialist I, Control 4

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September 3

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ESA - Electronic Security Association

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Security • Compliance • Advocacy

ESA - Electronic Security Association is the largest trade association in the United States representing the electronic security and life safety industry. Founded in 1948, the association consists of member companies that install, integrate, and monitor intrusion, fire detection, video surveillance, and electronic access control systems for a wide range of clients, including commercial, residential, industrial, and governmental sectors. ESA provides technical and management training, government advocacy, and delivers information, advice, tools, and services that help member businesses grow and succeed. With over 500,000 industry professionals employed by its members, ESA serves over 34 million residential and commercial customers. The association is also actively involved in advocating for school security improvements at federal and state levels.

11 - 50 employees

Founded 1948

🔐 Security

📋 Compliance

📋 Description

• Reporting to a Technical Support Supervisor • Serve as the primary technical resource for Control4 customers, delivering expert-level support for installation, configuration, troubleshooting, and return processing needs • Provide basic support for 80+ third-party brands with limited or no formal training • Provide Tier-1 support for ADI and Snap One’s 20+ exclusive brands and solutions • Manage and resolve complex technical issues across audio/video distribution, home theater, commercial audio, TVs and displays, digital signage, music streaming, surveillance and security systems, HVAC and lighting control, home automation, video conferencing, power management, structured wiring, custom mounts, and more • Aid in the creation and maintenance of technical documentation, including troubleshooting guides and knowledge base articles • Process product returns while ensuring adherence to technical verification protocols • Participate in beta testing of new products and provide actionable feedback to product teams • Actively contribute to team training initiatives by sharing insights and techniques to enhance team performance

🎯 Requirements

• 2+ years of professional experience installing and/or programming Control4 products • Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio video, and other technology solutions • Experience troubleshooting across multiple product categories and technologies • Experience with IoT, audio/video, networking, home automation, and surveillance technologies • Demonstrated problem-solving skills and ability to learn and apply new technical concepts quickly • Exceptional English communication skills, both verbal and written, with a customer-first mindset • Control4 Automation Programmer certification or Control4 Certified Technician certification (preferred) • Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups (preferred) • Experience with ADI’s proprietary exclusive-brand products and platforms: OvrC, Luma, Binary, WattBox, Clare (preferred) • Experience in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions (preferred) • Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions (preferred) • This position is not eligible for US visa sponsorship

🏖️ Benefits

• Resideo provides comprehensive benefits, including life and health insurance • Life assistance program • Accidental death and dismemberment insurance • Disability insurance • 401k Plan • Vacation & holidays • Competitive salary and comprehensive benefits package • Opportunities for professional development and career advancement • Collaborative work environment with access to cutting-edge technology