Technical Support Specialist

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LeadVenture™

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

☁️ SaaS

B2B • Automotive • SaaS

LeadVenture™ is a company that provides a range of technology platforms and digital tools designed to enhance the success of dealerships. Their services cater to over 40,000 dealers in industries such as powersports, marine, RV, trailer, outdoor power equipment, agriculture, heavy equipment, heavy truck, tire, service, and non-franchise auto dealerships. LeadVenture offers solutions including customizable websites, inventory and lead management, and automated email marketing to drive sales. Additionally, they connect OEMs with dealers to enhance brand presence and facilitate seamless transactions. Their mission focuses on fueling dealer growth through advanced digital tools and integrations.

📋 Description

• Provide technical support to all customers using a ticket-based case tracking system and knowledge base • Maintain, update, and implement changes to client websites using HTML, CSS / LESS, and JavaScript (jQuery library) • Handle customer requests via chat, email, and inbound/outbound calls • Solve customer problems in a reasonable time frame • Provide InteractRV website platform education/coaching to customers and co-workers as needed • Participate in training sessions on new web technologies and product features • Create content for the InteractRV Knowledge Base (internal and customer-facing) • Work with peers and supervisors to resolve low-level escalations • Deliver a technical support experience that delights customers

🎯 Requirements

• Strong working knowledge of HTML, CSS / LESS or SASS, JavaScript, jQuery, and including concepts like layout design, cross browser compatibility, and accessibility • Strong working knowledge of mobile-first, responsive web design, and CSS frameworks such as Bootstrap and Flexbox • Excellent written and verbal communication • Critical thinking / problem-solving skills • Previous customer service experience (2+ years preferred) • Previous web development experience (1+ years preferred) • Comfortable working in a team and managing frequent interruptions • Clear speaking voice / good phone skills • Enjoys technical challenges and working to develop creative solutions