Client Relations Associate

Job not on LinkedIn

🔥 18 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $42k - $47k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

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eScribers, LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2005

📋 Compliance

🏢 Enterprise

⚡ Productivity

💰 $1M Venture Round on 2020-09

Compliance • Enterprise • Productivity

eScribers, LLC is a leading provider of transcription and reporting services, primarily serving courts and agencies. The company offers a range of solutions including transcription and reporting, videoconferencing, and a comprehensive dictation suite designed for field work dictation and transcript management. eScribers is trusted by over 250 courts and agencies across the United States, covering more than 60,000 hearings annually and delivering over six million accurate and on-time transcript pages each year. Known for its high accuracy rate of over 99. 9%, the company provides reliable, timely, and flexible transcription services, complemented by an easy-to-use online platform. eScribers also supports remote hearings with an auto-scheduler capable of scheduling hundreds of hearings per day.

📋 Description

• Manage and maintain hearing calendars, ensuring scheduling accuracy and timely updates. • Coordinate hearing scheduling, rescheduling, cancellations, and confirmations with clients, court reporters, and internal teams. • Review next-day and recurring hearing schedules, identify conflicts, and communicate necessary updates. • Serve as a primary point of contact for client scheduling inquiries and hearing-related communications. • Respond to client, reporter, and internal inquiries via phone and email in a professional and timely manner. • Assign reporters and distribute hearing information as required. • Create, update, and maintain hearing records within scheduling and workflow systems. • Review, download, upload, and manage files within company workflow platforms. • Assist with client copy sales, estimates, and related administrative requests. • Monitor shared inboxes and prioritize urgent matters requiring immediate attention. • Maintain accurate records and data across scheduling, calendaring, and case management systems. • Participate in team meetings and collaborate with colleagues to resolve scheduling and operational issues. • Provide general administrative and operational support to the Reporting Department as assigned. • Assist with special projects, process improvements, and other departmental initiatives.

🎯 Requirements

• Minimum of one year of experience in administrative support, scheduling, client service, operations, or a related field; equivalent combinations of education and experience will be considered. • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. • Detail-oriented with a high level of accuracy and follow-through. • Self-motivated with the ability to work independently and with a sense of urgency. • Strong problem-solving skills and the ability to think strategically when resolving issues. • Ability to adapt quickly to changing priorities and business needs. • Excellent written and verbal communication skills, including strong spelling, grammar, and business writing abilities. • Proficiency with Microsoft Office applications, including Outlook, Word, and Excel. • Ability to type a minimum of 40 words per minute. • Preferred familiarity with legal terminology, court proceedings, hearing scheduling, or court reporting operations.

🏖️ Benefits

• Medical • Dental • Vision • Life insurance • Paid time off