Customer Service Representative – Healthcare

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Esperta Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

📡 Telecommunications

Healthcare Insurance • Telecommunications

Esperta Health is a healthcare company focusing on providing comprehensive in-home chronic wound care programs. Targeting the growing issue of chronic wounds, which affect over 10. 2 million patients annually, Esperta Health aims to deliver cost-effective and outcome-driven solutions. Using wound-certified specialists, innovative technology, and evidence-based guidelines, the company manages wounds such as diabetic foot ulcers, venous ulcers, arterial ulcers, and pressure injuries in the comfort of patients' homes. Esperta Health also partners with health plans and providers to enhance healing outcomes and reduce costs associated with wound care.

📋 Description

• Respond promptly and professionally to inbound customer inquiries via phone, email, or chat. • Provide accurate information about Esperta Health's healthcare and wound care services. • Schedule, reschedule, and confirm patient appointments efficiently. • Document interactions and update patient records in electronic systems accurately. • Collaborate with internal teams including clinical and billing departments to ensure seamless patient care. • Address and resolve customer issues or escalate as necessary for timely solutions. • Maintain compliance with HIPAA and other privacy regulations. • Perform additional administrative tasks as required to support remote operations.

🎯 Requirements

• High school diploma or GED required; further education in healthcare or related fields is a plus. • Proven experience in customer service, preferably in healthcare or medical settings. • Excellent verbal and written communication skills. • Strong organizational skills with the ability to multitask in a remote work environment. • Familiarity with electronic medical records (EMR) systems and basic computer proficiency. • Ability to maintain confidentiality and adhere strictly to HIPAA regulations. • Self-motivated, reliable, and able to work independently with minimal supervision. • Proficient with remote communication tools and Microsoft Office Suite.

🏖️ Benefits

• Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k, IRA) • Paid Time Off (Vacation, Sick & Public Holidays) • Training & Development • Work From Home