Implementation Consultant

🕒 March 28

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Espresa

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

👥 HR Tech

☁️ SaaS

B2B • HR Tech • SaaS

Espresa is a company providing a global all-in-one solution for enterprise workforce management. The company's offerings include Lifestyle Spending Accounts (LSAs), well-being programs, rewards and recognition, and community engagement. Espresa's platform is designed to support employee well-being and engagement, inclusive benefits, and community building. The company's modular and mobile-first platform allows HR teams to streamline reimbursements, manage employee benefits, and foster a culture of inclusivity and belonging across global workforces. By revolutionizing personal benefits towards a more individualized approach, Espresa enhances employee experience and company culture, making HR teams more effective in their mission to engage and empower employees.

📋 Description

• Lead onboarding and implementation processes, managing timelines and deliverables to meet customer objectives. • Define success criteria and provide tailored recommendations to drive platform adoption, engagement, and ROI. • Build and maintain strong relationships with key stakeholders and administrators to drive satisfaction, loyalty, and long-term success. • Collaborate with Sales, Account Management, and Customer Success Managers on account strategy to build cross-functional relationships and identify upsell opportunities. • Collaborate with Product Development and Enablement to prepare and deliver for discriminating and early-adopter customers. • Provide expertise tailoring a solution to customer needs and resolve inquiries effectively. • Deliver client training sessions on product features, workflows, and best practices while empowering customer teams to make program and technical decisions. • Understand and track customer strategy and challenges; align Espresa’s Platform with their internal narrative and desired outcomes to enable future insights and value. • Be a technical leader in the organization by sharing field experiences with customer-facing and internal peers. • Keep current on HR/benefits industry trends, developments, and best practices.

🎯 Requirements

• 5+ years in implementation, onboarding, or similar roles within a SaaS or technology environment, ideally supporting HR customers or benefits programs with strong preference for corporate wellness exposure/experience. • Proven ability to master an enterprise SaaS product suite, survey and discover customer requirements, recommend and build a solution and troubleshoot under timeline pressure, while building strong relationships with medium to large organizations and internal partners. • Comfortable steering conversations on common internet and software practices such as HTTPS, APIs, FTP, CSV file handling, and two-factor authentication (2FA). • Highly proficient in Microsoft Excel, PowerPoint, and Word (or Google Workspace equivalents). • Proactive in identifying and resolving challenges, with a strategic perspective on operational efficiency and customer success, and the ability to develop and deploy KPIs. • Exceptional written, oral, presentation, and interpersonal skills. • Highly organized and priority-sensitive with experience managing multiple projects and accounts simultaneously. • Proficient in essential project management principles and practices.

🏖️ Benefits

• Health insurance • Retirement plans • Lifestyle Spending Account • Generous PTO • Equal opportunity employer • Reasonable accommodations for disabilities