Customer Care Representative
5 hours ago
🗣️🇪🇸 Spanish Required
📋 Description
• Handle inbound/outbound calls and digital inquiries (WhatsApp, email, CRM). • Troubleshoot issues, guide students, and provide clear solutions. • Meet and exceed KPIs: Efficiency, Resolution, SP support, satisfaction. • Assist frustrated or elderly students with patience, calm, and empathy. • Navigate multiple systems simultaneously; document all actions in CRM. • Provide technical troubleshooting and platform installation guidance. • Perform additional administrative duties as assigned.
🎯 Requirements
• Bilingual (English/Spanish) is a must; Portuguese is a significant plus. • Experience in a call center environment is a MUST. • Experience working in a rapid-pace, high-volume operational environment is a MUST. • Excellent communication and relationship-building skills. • Ability to remain calm and solution-oriented under pressure. • Experience working with elder populations preferred. • Strong problem-solving and multitasking abilities. • Full flexibility to work morning/evening/night shifts. • Ability to support global operations as needed. • Reliable home-office environment with high-speed internet. • Strong computer skills; Microsoft Office proficiency required. • Working knowledge of PC and Mac operating systems is a plus. • Reliable attendance and consistency.
🏖️ Benefits
• Remote
Apply NowSimilar Jobs
8 hours ago
Remote Customer Support Associate role providing professional support to clients via digital communication methods. Involves collaboration and organization within a remote work setting.
🇲🇽 Mexico – Remote
💰 $800M Post-IPO Equity on 2021-12
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
Yesterday
Control Tower Operator at Cargo-Partner ensuring operational execution and excellent customer service through data analysis. Joining a global logistics organization dedicated to proactive coordination and decision-making.
3 days ago
Position at SGS as a commercial, operations, and client liaison. Ensuring service execution and client follow-up for operation integrity.
🗣️🇪🇸 Spanish Required
December 2
Customer Representative ensuring the commercialization of finished products fulfilling client needs. Involves managing purchase orders, validating product availability, and coordinating delivery programs.
🗣️🇪🇸 Spanish Required
December 1
Customer Service & Operations Associate at Sidekick managing inquiries and operations for a brand focused on injury relief. Ensures exceptional service and streamlines processes for operational efficiency.