Customer Retention Representative

🕒 June 29

🇦🇷 Argentina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔄 Customer Retention Specialist

👻 Ghost score 46%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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eTeacher Group

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📚 Education

Education

eTeacher Group is an online education provider that transforms traditional learning through technology. Founded by brothers Boaz and Yariv at the turn of the millennium, the company specializes in synchronous (live) learning, facilitating better engagement between teachers and students. With a wide range of courses offered in nine languages and the infrastructure to support over 40,000 students in 2020, eTeacher Group focuses on creating educational materials tailored for an international audience. Headquartered in Tel Aviv, the company employs more than 850 individuals globally, including nearly 500 online teachers that help foster a community of learners.

📋 Description

• Improve customer retention by handling customer concerns and escalating issues as needed • Make outbound calls and conduct email interactions to uncover customer needs, offer solutions, resolve concerns, and prevent cancellations • Provide immediate follow-up on customer complaints and concerns • Use specialized offers and tools to retain customers and escalate issues requiring extensive problem-solving • Resolve billing problems and receive and process customer payments • Meet customer satisfaction, efficiency, and issue-resolution targets • Accurately enter customer information into the database • Navigate multiple software applications and technologies simultaneously • Work with the finance department

🎯 Requirements

• Bilingual (English and Spanish) is a must • Good home office working environment, including a quiet space, high-speed internet connection, and ability to activate webcam at all times • Excellent communication and relationship-building skills • Knowledge and ability to cope with and resolve escalated customer service issues • Sense of urgency • Strong problem-solving and conflict-resolution skills • Strong attention to detail • Ability to follow directions and work independently • Ability to effectively multitask • Regular and reliable attendance • Experience in a call center environment is a plus • Proficiency with computers is an advantage • Aptitude to learn phone and database systems • Mathematical skill to calculate figures and amounts such as discounts, proportions, and percentages • Negotiation skills

🏖️ Benefits

• Competitive pay based on experience • Additional financial incentives • Training will be provided