Ethixbase360
51 - 200 employees
📋 Compliance
🏢 Enterprise
☁️ SaaS
💰 Private Equity Round on 2021-09
Compliance • Enterprise • SaaS
Ethixbase360 is a platform specializing in third-party risk management, offering solutions designed to help businesses manage and mitigate risks related to anti-bribery, corruption, modern slavery, and ESG (Environmental, Social, and Governance) across their value chains. The company implements its Explore, Enhance, Engage methodology to deliver scalable risk management tools that range from automated screening to enhanced due diligence. Ethixbase360 focuses on compliance, transparency, and sustainability, empowering businesses to take a proactive role in managing their third-party network and ensuring ethical business practices.
Client Success Manager
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Ethixbase360
51 - 200 employees
📋 Compliance
🏢 Enterprise
☁️ SaaS
💰 Private Equity Round on 2021-09
Compliance • Enterprise • SaaS
Ethixbase360 is a platform specializing in third-party risk management, offering solutions designed to help businesses manage and mitigate risks related to anti-bribery, corruption, modern slavery, and ESG (Environmental, Social, and Governance) across their value chains. The company implements its Explore, Enhance, Engage methodology to deliver scalable risk management tools that range from automated screening to enhanced due diligence. Ethixbase360 focuses on compliance, transparency, and sustainability, empowering businesses to take a proactive role in managing their third-party network and ensuring ethical business practices.
📋 Description
• Serve as the primary post-sales contact for Enterprise/Tier 1 and 2 clients, ensuring overall account health, satisfaction, and retention by delivering continuous value and mitigating churn risks. • Identify and surface revenue growth opportunities by understanding client goals and aligning them with relevant features, modules, or services. • Manage post-sale activities including onboarding, training, go-live coordination, and early-stage value realization to support client success from day one. • Build and maintain strong, long-term relationships with key stakeholders – ranging from end users to C-level sponsors –positioning the company as a trusted advisor. • Lead regular executive Business Reviews and strategic touchpoints to align product performance with client KPIs and evolving business goals. • Coordinate efforts across Product, Support, Implementation/Platform, and Sales teams to deliver on client expectations and account strategies. • Develop, maintain, and execute tailored success plans for each client, aligned to specific objectives, use cases, and key milestones. • Provide actionable reports and data-driven insights on usage, adoption trends, and platform ROI; present findings to clients and internal teams (including higher management). • Conduct regular check-ins, deliver user training, communicate product updates, and track engagement to ensure clients are supported throughout their lifecycle. • Anticipate potential issues by monitoring client health indicators; manage escalations effectively and drive issue resolution in collaboration with internal teams. • Capture client feedback and represent their voice in internal discussions around product roadmap, service enhancements, and experience improvements. • Work closely with Account Managers to align on broader account strategy beyond renewals, contributing insights from day-to-day interactions and usage analytics. • Guide clients through major product changes, new feature rollouts, or process transitions with clear communication and support to ensure adoption. • Maintain high standards of CRM data integrity and ensure all client interactions, issues, and plans are well-documented and accessible to stakeholders. • Share client trends, competitive intelligence, and market feedback with internal stakeholders (Product, Marketing, Leadership) to influence roadmap and positioning decisions. • Identify gaps or inefficiencies in internal Client Success processes and tools, and work with operations or systems teams to implement scalable improvements that enhance team performance.
🎯 Requirements
• Proven experience in a Client Success/Customer Success or Account Management role, preferably in a SaaS, regtech, or B2B enterprise software environment. • Client-centric mindset with a passion for delivering exceptional service and outcomes. • Familiarity with risk, compliance, or regulatory functions is a strong advantage. • Strong communication, presentation, and stakeholder management skills. • High level of technical aptitude with the ability to translate client needs to product and engineering teams. • Strong organizational and problem-solving abilities with attention to detail. • Experience in developing client success frameworks, managing account plans, and conducting business reviews. • Ability to work cross-functionally in a fast-paced, collaborative environment. • Self-motivated, resourceful, and proactive in driving results. • Comfortable managing multiple priorities and navigating ambiguity.
🏖️ Benefits
• Competitive salary and benefits package • Opportunities for professional growth and development • A collaborative and inclusive work environment
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