Junior Customer Relations Analyst

🔥 12 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Eurofarma

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1972

🏥 Healthcare

🏭 Manufacturing

💊 Pharmaceuticals

💰 Debt Financing on 2023-05

Healthcare • Manufacturing • Pharmaceuticals

Eurofarma is a pharmaceutical company that has been caring for health for over 50 years, focusing on a wide range of medical products, including prescription drugs, generics, and oncological medicines. They emphasize innovation through biotechnology and clinical research, and they maintain a commitment to sustainability and corporate responsibility. Eurofarma operates in multiple countries and supports healthcare professionals and consumers through comprehensive educational initiatives and accessible products.

📋 Description

• Provide multichannel support by phone, email, website, and WhatsApp • Assist healthcare professionals, commercial customers, hospitals, pharmacies, and consumers • Accurately record interactions • Properly handle customer requests • Provide support with product information • Handle pharmacovigilance inquiries • Manage suspected quality deviations and market recalls • Follow company procedures • Ensure a clear and welcoming customer service experience

🎯 Requirements

• Completed higher education in a healthcare-related field, preferably Pharmacy or Nursing, with active registration in the relevant professional council • Basic computer skills, particularly in Excel, PowerPoint, and Outlook • Basic English • Basic Spanish • Experience in customer service within the pharmaceutical sector or in related administrative activities is desirable • Knowledge of CRM-SAP is desirable • Exclusive position for people with disabilities

🏖️ Benefits

• Medical insurance • Dental insurance • Meal allowance • On-site restaurant • Transportation allowance/company shuttle/parking, depending on the work location • Pharmacy/dispensary providing free medication for you, your parents, spouse, and children • Life insurance • Private pension plan to help you plan for the future • Childcare facility, depending on the work location • Beauty salon • Gym • Short Fridays for employees who do not work shifts • Development programs, including partnerships with educational institutions offering discounts • Maternity leave