Junior Customer Service Analyst – Women Only

🔥 13 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Vivo (Telefônica Brasil)

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1998

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Vivo (Telefônica Brasil) is a leading Brazilian telecommunications company that provides mobile services (prepaid, postpaid, control), fixed broadband (Vivo Fibra), fixed voice, and TV/streaming products (Vivo Play and TV packages). It sells devices and accessories, offers bundled plans (Fiber + Mobile), digital services and apps (content partners like Amazon Prime, Netflix, Disney+, HBO), and features such as 5G connectivity, online customer support and self-service. Vivo serves both individual consumers and business customers across Brazil with nationwide coverage and retail channels.

📋 Description

• Manage and track the execution of preventive maintenance activities for the internal plant and external network • Monitor performance, productivity, and quality indicators for field activities • Ensure compliance with preventive maintenance schedules • Update systems, reports, and operational controls • Support technical teams in managing requests and tracking action plans • Identify operational deviations and propose process improvements • Collaborate with internal departments to ensure activity alignment and compliance with established deadlines • Support the preparation of management reports and results presentations • Track performance indicators, identify improvement opportunities, resolve requests, and ensure an outstanding customer experience

🎯 Requirements

• Strategic planning experience is preferred • Broad knowledge of continuous improvement is preferred • Experience managing quality preventive maintenance activities is preferred • Analytical profile, customer focus, ability to work as part of a team, and the ability to operate in a dynamic, results-oriented environment