Junior Customer Success Analyst – Customer Support

🔥 47 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Assessoria VIP

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

☁️ SaaS

🤝 B2B

SaaS • B2B

Assessoria VIP is an online event-management platform that provides event planners, assessors and cerimonialists with tools to organize weddings, parties and corporate events. The SaaS solution centralizes event templates, vendor management, automated quotes, contract e-signature, guest lists and RSVP (including automated WhatsApp confirmations), financial tracking, task checklists, schedules and mobile apps, streamlining communication and operations between planners, clients and suppliers.

📋 Description

• Ensure customers have an excellent support experience • Assist customers via chat and WhatsApp • Answer customers’ questions and help resolve difficulties related to platform usage • Analyze and investigate customer reports of potential issues or frequently asked questions • Escalate issues to the technology team when necessary • Share feedback and suggestions with the product team • Create tracking and follow-up reports

🎯 Requirements

• Experience in SaaS support • Proactive and empathetic approach • Excellent written communication skills • Eagerness to learn new things • Investigative mindset to understand problems and find solutions • Strong organizational and time-management skills • Full-time, exclusive commitment • Must have access to an up-to-date computer and a stable Internet connection • Availability to work Monday through Friday, from 9:00 a.m. to 6:00 p.m.

🏖️ Benefits

• Meal allowance on a Flash card: R$46 per business day • Health insurance • Dental insurance • TotalPass • Remote work • Challenging projects • Birthday day off • Strong organizational culture