Customer Service Representative

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ManpowerGroup Brasil

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2000

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

ManpowerGroup Brasil is a talent solutions and workforce services company that connects organizations with qualified candidates through recruitment & selection, temporary staffing, outsourcing, RPO (recruitment process outsourcing), executive search, and specialized IT recruitment. Operating under the Manpower, Experis and Talent Solutions brands, it also provides assessment, outplacement, coaching, MSP/third‑party workforce management, and digital platforms (client and employee portals and mobile apps) to streamline hiring and workforce administration. The firm supports employers and jobseekers across industries with data-driven talent strategies, innovation in recruitment technology, and global reach.

📋 Description

• Serve as the primary point of contact between Solventum and its customers • Enter orders and track order status • Respond to inquiries about products, complaints, pricing, requests, and issues related to shipping and inventory • Manage key account orders (Key Accounts) • Communicate with external customers and internal colleagues by phone and/or in writing • Open internal tickets for order management, shipping/tracking, product, and pricing/billing issues • Troubleshoot issues related to material information and master data monitoring • Support activities related to price changes, analyze order reports, and maintain communication with customers and internal teams • Guide customers on processes and direct them to appropriate resources • Manage the order process from entry through delivery • Develop and lead improvements and/or solutions for processes and work tools • Handle non-routine and complex requests, adapting techniques and methods to develop solutions • Resolve complex customer complaints and respond to questions about products and services • Interpret policies and regulations, investigate issues, and collaborate with departments and vendors to resolve them • Identify problem patterns and obstacles, providing insights to increase customer satisfaction • Participate in and maintain a culture of quality service within the Customer Service teams and the division

🎯 Requirements

• Completed higher education, validated before the start of the role, at a recognized institution, or at least 2 years of equivalent professional experience in customer service • Fluency in Portuguese • Additional qualification: 2+ years using SAP Order Management to process and manage orders • Additional qualification: 2+ years working with Salesforce for order processing • Additional qualification: 2+ years using JDE Order Management to process and manage orders

🏖️ Benefits

• Meal voucher (Vale-Refeição) • Food allowance (Vale-Alimentação) • Transportation voucher (Vale-Transporte) • Remote work (Home office)