Customer Service Agent – Retention

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Tmkt Poa

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📋 Description

• Provide customer service focused on retention and relationship building • Identify each customer's needs and present personalized solutions • Deliver a positive experience throughout the entire interaction • Clarify questions and provide guidance on available products and services • Highlight the benefits that best match each customer's profile • Ensure consultative, humanized, and excellent service • Seek the best possible customer experience • Answer calls automatically routed by the system when the customer answers

🎯 Requirements

• Strong communication skills and ease of expression • Proactive, committed profile with a focus on service quality and results • High school diploma (completed) • No prior experience required; full training provided • Availability to work in a Remote (Home Office) or On-site model

🏖️ Benefits

• Fixed salary + performance-based variable compensation • Comprehensive training and ongoing support for your development • Collaborative, dynamic environment with real opportunities for professional growth • Career plan with the possibility of internal advancement after 6 months, subject to performance and available openings • Continuous development and training to boost your professional growth • Profit sharing • Meal allowance • Transportation allowance • Health insurance • Childcare assistance • Commissions • Dental insurance