Player Support Agent, Portuguese

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TGS

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚡ Energy

🤖 Artificial Intelligence

Energy • Artificial Intelligence • Digital

TGS is a leading energy data and services company formed through the merger of PGS and TGS. It specializes in providing high-quality seismic and well data to clients across the energy value chain, enabling strategic partnerships and informed decision-making. TGS also offers carbon storage and monitoring solutions, wind and solar energy operations, and advanced imaging and digital services powered by analytics and AI. With decades of geoscience expertise, TGS is committed to innovation, sustainability, and supporting energy exploration and production worldwide.

📋 Description

• Process ‘Calls for Help’ received from the supported community • Become familiar with supported games to resolve player requests effectively • Stay up to date with workflow, policy, and gameplay changes • Use ticketing and social media platforms • Find creative solutions to day-to-day issues • Assist with reporting by tracking data on forms or spreadsheets • Support managers with ad-hoc tasks • Reach KPIs including Productivity, Quality, and Player Satisfaction • Enforce community rules and treat players fairly within the game context • Report issues and trends identified in the game

🎯 Requirements

• Native or professional-level Portuguese with excellent oral and written skills • Excellent interpersonal and organizational skills • Advanced knowledge of Google Workspace • Ability to multitask, prioritize, and work independently with minimal supervision • Knowledge of gaming social media platforms, including Reddit, Facebook, X, and Discord • Passion for video games • CV must be submitted in English • Must be comfortable working in a remote setting

🏖️ Benefits

• The opportunity to hone and improve your skills • Apply your talents to a diverse variety of engaging gaming projects • Ongoing training and professional self-improvement opportunities • Fast-paced, multicultural environment • Inclusive workplace and equal employment opportunities