Voice Customer Service Operator, Commercial Call Center

Job not on LinkedIn

🕒 August 7

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Carrefour Marketplace

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1975

🍽️ Food & Beverage

📦 Logistics

🏥 Healthcare

Food & Beverage • Logistics • Healthcare

Carrefour Marketplace is the online marketplace arm of Carrefour (Brazil) that lists and sells a broad assortment of products — from groceries, pharmacy and baby goods to electronics, home & garden, and automotive — combining Carrefour’s retail services (store pickup, delivery, payment options including Carrefour Card, coupons and promotions) with third-party seller offerings. The platform supports customer accounts, order management, partner storefronts, and customer service features, functioning as a large B2C marketplace that integrates both Carrefour’s own retail operations and external sellers.

📋 Description

• Provide voice-based customer service in a humane and empathetic manner, focusing on personalized resolutions • Offer financial products and services to retain customers and ensure the best solutions for them • Achieve and exceed sales targets, with opportunities to earn performance-based awards • Welcome customers, resolve questions and handle requests, ensuring customer satisfaction • Work a 6x1 schedule, Monday to Saturday • Daily shift of 6 hours and 20 minutes

🎯 Requirements

• High school diploma or equivalent • Sales experience is a plus • Availability to work a 6x1 schedule, Monday to Saturday • Daily shift of 6 hours and 20 minutes • Internet with a minimum speed of 100 Mbps • Wired (Ethernet) connection for desktop use • Clear and concise communication • Customer service techniques • Active listening and customer needs analysis • Time management and task prioritization • Proactivity and a desire to make a difference • Ability to work in a team and seek creative solutions • Results-oriented

🏖️ Benefits

• Meal voucher / Meal allowance (VR) • Medical and dental assistance • Incentive campaigns / Performance awards • Equipment provided — Desktop computer • Flexible breaks • Semiannual Profit Sharing (PLR) • Internet allowance • Structured development program and career plan • Inclusive and respectful environment • TotalPass • Pharmacy partnership • Life insurance • Transportation voucher • Optical reimbursement • Carrefour card discount for purchases in the network • Partnership with SESC