Customer Service Representative, SAP

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Abstra

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2007

💼 Consulting

📦 Logistics

📣 Marketing

💰 $2.3M Seed Round - Abstra on 2022-01

Consulting • Logistics • Marketing

Abstra is a nearshore LATAM technology services company that provides staff augmentation, dedicated teams, software outsourcing, and managed IT services to U. S. and international clients. They deliver custom software development (web and mobile), UX/UI design, QA/testing, and platform & infrastructure work (DevOps/SRE), and offer Data & AI capabilities including data engineering, ML engineering, MLOps, and data science. Abstra emphasizes time-zone alignment, bilingual LATAM talent, cost-effective nearshore delivery, and long-term partnership models to help companies scale engineering capacity and accelerate roadmaps.

📋 Description

• Act as the primary liaison between the company and customers • Handle order entry, order status, product information inquiries, complaints, pricing, shipping, and inventory requests and issues • Manage key account orders • Communicate with external customers and internal personnel by telephone and written correspondence • Raise internal tickets for order management, shipping/tracking, product inquiries, and pricing/invoicing issues • Solve problems related to material information records and monitor master data • Support price change activity, review order reports, and communicate with customers and internal teams • Educate customers about processes and direct them to appropriate resources • Manage the customer order process from entry through delivery • Develop and lead improvements to work processes and tools • Handle non-routine, difficult inquiries and customer complaints • Investigate problems, interpret policies and regulations, and collaborate with departments and providers to resolve issues • Identify patterns and barriers to improve customer satisfaction • Provide insights to resolve problems • Participate in and maintain a quality service culture within Customer Service and division teams

🎯 Requirements

• Bachelor’s Degree or higher, completed and verified prior to start, from an accredited institution • Ability to speak Portuguese • 2+ years using the SAP Order Management system to process and manage customer orders • 2+ years working within Salesforce to process orders • 2+ years using the JDE order management system to process and manage customer orders • Successful candidates must complete employment verification and background checks • Verification of job titles and employment dates with two previous employers • Hardware and software setup is mandatory

🏖️ Benefits

• Flexible working hours and remote work options • Opportunities for professional growth and development • A collaborative and inclusive work environment • The chance to work on impactful projects with a talented team • Excellent compensation in USD • Hardware and software setup (mandatory)