Customer Success Agent, Hotel and Sports Management

🕒 April 1

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EventConnect

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚽ Sports

☁️ SaaS

Sports • SaaS • Travel

EventConnect is an all-in-one tournament management platform that helps simplify and streamline the organization of sports tournaments. It offers a comprehensive set of tools combining event coordination with travel accommodation solutions. Specifically designed to cater for tournaments, it provides fast and efficient registration, hotel room booking, and full event management. With features like EventSuite, HousingConnect, and CustomConnect, EventConnect allows tournament organizers, hotels, and teams to synchronize and enhance their operations, ensuring cost savings and maximized growth potential. Their service is backed by a dedicated support team to ensure successful event execution.

📋 Description

• Assist clients with questions about the overall platform by telephone, email & live chat • Work with other internal teams to provide high-quality support while meeting service response time goals and maintaining a high customer satisfaction rating • Continuously working to troubleshoot queries • Complete any additional customer support responsibilities that assist in creating the best experience for our teams and athletes • Support individual reservations within team blocks • Monitor hotel compliance with rooming lists • Completing, tracking and reporting support tickets through the CRM system • Ensure all KPIs and service benchmarks are consistently met, optimizing workflow and customer satisfaction.

🎯 Requirements

• Ability to multitask and be agile in a fast-paced environment • Ability to quickly identify and assess customers' needs to achieve satisfaction • Accepts and welcomes new challenges • Accountable for being a team member and contributing to goals • Friendly, professional and confident nature both on the phone and through email communications • Strong problem-solving skills and ability to collaborate with others • Ability to gauge your client and adjust your approach • Organized approach to completing your work to ensure clients and hotel relationships are strengthened • Detail-oriented and precise team player who enjoys working with others • CRM experience • A University or College graduate, Travel & Tourism, Hospitality or Sports Management preferred • Minimum of 1 year of experience in a tech support or customer service role • Previous experience in hotel management or sales would be considered an asset • Travel Industry Council of Ontario (TICO) certification is preferred.

🏖️ Benefits

• Competitive salary and benefits • Casual but energetic work environment made for today’s workers • Performance-driven culture • Growth opportunities • IT equipment provided • A culture of teamwork, celebrations of success, social gatherings and goal-oriented work