Level 2 Technical Support Engineer

Job not on LinkedIn

🔥 9 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Eventus

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

💳 Fintech

☁️ SaaS

📋 Compliance

Fintech • SaaS • Compliance

Eventus is a fintech company that provides enterprise-grade regulatory risk and trade surveillance software. Its Validus platform delivers multi-asset trade surveillance, transaction monitoring, algo monitoring, and market risk capabilities for banks, broker-dealers, exchanges, regulators, digital asset venues, and proprietary trading firms. Eventus also offers Frank AI — a deterministic, explainable AI layer integrated into Validus — to automate alert triage, reporting, and investigative workflows. The company focuses on scalable, secure deployments that help clients meet compliance and supervisory needs across trading operations.

📋 Description

• Monitor incidents, service requests, and production issues against SLAs • Monitor infrastructure and operational alerts to catch issues before they hit customers • Coordinate with L1 and the global L2 team for timely ticket response and handover • Own complex tickets end-to-end — investigation, root cause, resolution • Provide advanced support for critical production incidents • Build scripts and diagnostic tools to speed up recurring investigations • Partner with Engineering/Infrastructure to reproduce defects and drive fixes • Turn recurring findings into documentation and proactive monitoring • Keep escalated tickets moving — flag, unblock, or close tickets with no active engineering dependency • Apply consistent ticket categorization (defect vs. enhancement) and participate in the regular L2 triage cadence • Support handover and continuity with global support teams across regions, ensuring smooth shift transitions on open issues

🎯 Requirements

• Methodical, hypothesis-driven troubleshooting background (support, DevOps, or systems engineering) • Experience with configuration management (JSON, XML) • Strong SQL skills for data investigation (Oracle/ClickHouse a plus) • Linux/Unix proficiency and scripting (Python, Bash, vi/less or similar) • Trade lifecycle and market/reference data knowledge strongly preferred • Clear communicator — technical and non-technical audiences, written and real-time • Hands-on experience with AI tools (Copilot, Claude, Gemini, etc.) • Trade surveillance / market-abuse concept familiarity a plus • Mountain/Pacific timezone preferred, or willingness to work 12–8 EST for APAC coverage

🏖️ Benefits

• Fully remote company • Competitive compensation • Stock options • Health, dental, vision & disability coverage • Unlimited PTO • Flexibility