Customer AI Strategist

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🕒 February 12

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EvenUp

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

☁️ SaaS

Legal • Artificial Intelligence • SaaS

EvenUp is a company that specializes in providing AI-driven solutions for personal injury law firms to enhance the efficiency and effectiveness of case handling and settlements. The company's Claims Intelligence Platform™ supports law firms by generating AI demand letters designed to capture every detail and maximize case value. Their suite of products, including MedChrons, Executive Analytics, Case Preparation, Negotiation Preparation, and Settlement Repository, leverages AI and data analytics to streamline legal processes, improve negotiation outcomes, and increase the likelihood of hitting policy limits. EvenUp is SOC2 and HIPAA certified, ensuring high standards of security and privacy for sensitive legal and medical data. The company aims to level the legal playing field by providing personal injury firms with tools that utilize proprietary data and expert insights to navigate complex cases with precision and speed.

📋 Description

• Embed directly with Managing Partners, Directors, and practice leaders at sophisticated personal injury firms and become their trusted AI strategist • Develop a sharp, opinionated point of view on product direction and roadmap – you will influence features daily based on real frontline usage and feedback from the most ambitious firms • Master EvenUp’s proprietary multi-model AI platform and the full stack underneath it: advanced RAG architectures, specialized OCR + layout-aware extraction, annotation pipelines, fact / causation / treatment gap detection, medical bill intelligence, and agentic workflows • Solve novel, high-complexity customer problems by composing models, prompts, retrieval strategies, and post-processing logic • Design and deploy elegant, scalable solutions that deliver outsized value to customers while rigorously controlling cost-per-case and margin • You will spend the majority of your time building things with clients – prototyping solutions, tuning retrieval, designing new pipelines, and pushing the platform’s capabilities forward – not filling out onboarding checklists.

🎯 Requirements

• Prior experience at a top-tier strategy consulting firm or equivalent strongly preferred • 50 - 80% travel within your coverage region • 30% of total compensation is variable commission for successful customer trial conversion with opportunity to exceed on-target earnings • Total project ownership for 90 day initiatives • Genuine excitement about generative AI – you should enjoy going “under the hood” • Exceptional communication and presence with every level of a customer organization – you will be navigating influence within orgs from the paralegal to the named partner

🏖️ Benefits

• Choice of medical, dental, and vision insurance plans for you and your family • Additional insurance coverage options for life, accident, or critical illness • Flexible paid time off, sick leave, short-term and long-term disability • 10 US observed holidays, and Canadian statutory holidays by province • A home office stipend • 401(k) for US-based employees and RRSP for Canada-based employees • Paid parental leave • A local in-person meet-up program • Hubs in San Francisco and Toronto