Manager, Enterprise Account Manager

🕒 January 7

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EvenUp

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

☁️ SaaS

Legal • Artificial Intelligence • SaaS

EvenUp is a company that specializes in providing AI-driven solutions for personal injury law firms to enhance the efficiency and effectiveness of case handling and settlements. The company's Claims Intelligence Platform™ supports law firms by generating AI demand letters designed to capture every detail and maximize case value. Their suite of products, including MedChrons, Executive Analytics, Case Preparation, Negotiation Preparation, and Settlement Repository, leverages AI and data analytics to streamline legal processes, improve negotiation outcomes, and increase the likelihood of hitting policy limits. EvenUp is SOC2 and HIPAA certified, ensuring high standards of security and privacy for sensitive legal and medical data. The company aims to level the legal playing field by providing personal injury firms with tools that utilize proprietary data and expert insights to navigate complex cases with precision and speed.

📋 Description

• Define and implement the Account Management organizational structure, processes, and KPIs to support rapid scale. • Strategic builder who can operate effectively in ambiguity and create structure where none exists • Recruit, train, mentor, and manage a team of high-performing Account Managers, fostering a culture of excellence and customer advocacy. • Develop and standardize upsell/cross-sell playbooks for the enterprise segment. • Collaborate cross-functionally with Sales, Product, and Customer Success to ensure seamless customer experience and advocate for client needs.

🎯 Requirements

• 4+ years of experience in Account Management or Customer Success, with at least 2-3 years in a management or leadership role at a B2B SaaS company. • Proven track record of building and scaling a successful Account Management team in a high-growth, early-stage environment (Founding team experience is a plus). • Exceptional leadership, coaching, and talent development skills. • Demonstrated ability to develop and execute complex account strategies and consistently exceed revenue targets. • Self-starter mentality with the ability to take ownership and drive initiatives independently

🏖️ Benefits

• Choice of medical, dental, and vision insurance plans for you and your family • Additional insurance coverage options for life, accident, or critical illness • Flexible paid time off, sick leave, short-term and long-term disability • 10 US observed holidays, and Canadian statutory holidays by province • A home office stipend • 401(k) for US-based employees and RRSP for Canada-based employees • Paid parental leave • A local in-person meet-up program • Hubs in San Francisco and Toronto