Solution Consultant

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Everbridge

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

🏥 Healthcare

📦 Logistics

💼 Consulting

Healthcare • Logistics • Consulting

Everbridge is a company specializing in critical event management solutions designed to enable organizations to plan, anticipate, mitigate, respond to, and recover from unexpected events. With a broad suite of products including risk intelligence, mass notification, crisis management, and public warning systems, Everbridge is committed to maximizing organizational resilience through their integrated Everbridge 360™ platform. Serving industries such as financial services, healthcare, technology, telecommunications, energy, and government sectors, Everbridge helps over 6,500 global customers manage critical events more effectively. Their solutions ensure workforce safety, protect assets, and maintain business continuity during disruptions, ensuring swift communication and effective management of crises.

📋 Description

• Ensure consistently positive customer experiences through oversight and management of deployment planning, solution adoption, and technical issue resolution • Establish formal governance models with clients • Conduct stakeholder meetings and quarterly business reviews; record discussion and action items; provide monthly account reporting to internal stakeholders • Develop product education and awareness programs and deliver training sessions • Set and track customer satisfaction KPIs and manage improvement action plans • Troubleshoot customer concerns and document and escalate critical issues for resolution • Advocate for customers within Everbridge and report feedback to Account Management, Product Management, and Engineering • Drive automation, improve platform reliability, enhance operational efficiency, and support transition to cloud-native delivery models • Support systems for mission-critical public warning and communications solutions across on-premises and cloud environments • Travel to customer locations as needed

🎯 Requirements

• 3+ years in an on-site customer-facing support or consulting role • Good project management skills • Ability to handle and support conflicting priorities • Working knowledge of internet-hosted applications, highly available architectures, computer security, telephony, and networking • Proven ability to coordinate internal departments and resources to solve complex customer support or implementation problems • Consulting experience with emergency preparedness or business continuity practices for government or corporations is a plus • Excellent verbal, written, and interpersonal communication skills • Strong critical-thinking, analytical, and problem-solving abilities • Strong time-management skills • Proficiency with Microsoft Office Suite, Salesforce.com, and web-based applications • Ability to travel locally and support customers onsite • Bachelor's degree in Business, Computer Science, or a related field is a plus