Technical Support Engineer

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Everbridge

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

🏥 Healthcare

📦 Logistics

💼 Consulting

Healthcare • Logistics • Consulting

Everbridge is a company specializing in critical event management solutions designed to enable organizations to plan, anticipate, mitigate, respond to, and recover from unexpected events. With a broad suite of products including risk intelligence, mass notification, crisis management, and public warning systems, Everbridge is committed to maximizing organizational resilience through their integrated Everbridge 360™ platform. Serving industries such as financial services, healthcare, technology, telecommunications, energy, and government sectors, Everbridge helps over 6,500 global customers manage critical events more effectively. Their solutions ensure workforce safety, protect assets, and maintain business continuity during disruptions, ensuring swift communication and effective management of crises.

📋 Description

• Keep the managed service running and fault free • Support Everbridge solutions in customers' daily operations • Proactively prevent platform issues • Provide customer training courses where needed • Perform platform maintenance for customers' managed services with the Manager - Managed Services & Support • Support primarily Norwegian customers • Manage incidents and analyze and solve customer-reported product problems according to service levels • Assist with developing monitoring capabilities for products and managed-service deployment patterns • Proactively monitor outstanding incidents for assigned customers • Provide feedback to Platform Engineering and Product Management on improving platform resilience • Perform software upgrades, installations, configuration, and verification of application software packages in Linux environments • Troubleshoot and solve problems related to managed-service implementations • Report escalated incident and change progress to customers and internal management • Report key activity progress to Implementation Project Managers and colleagues

🎯 Requirements

• Experience in Unix and Linux environments • Experience with IP configuration, VPNs, databases including Oracle and PostgreSQL, routing, and security • Fluency in Norwegian, both verbal and written, is required • Preferably experience with mobile telecom networks, including 2G, 3G, 4G, and 5G • Preferred knowledge of Cisco routers and switches • Preferred knowledge of cloud services such as Amazon Web Services • Preferred basic scripting knowledge • Preferred Linux or Cisco certification • Strong time-management and organizational skills • Ability to work well under pressure • Experience supporting business-critical systems • Ability to ensure issues are properly logged and tracked