Lead Product Designer

🔥 17 minutes ago

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EverCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 B2B

📣 Marketing

💰 Private equity on 2019-08

SaaS • B2B • Marketing

EverCommerce is a provider of industry-tailored software that powers the service economy. It builds SaaS products to digitally transform daily operations for service professionals, including business management, electronic billing and mobile payments, omni-channel marketing, and customer engagement tools. EverCommerce focuses on verticalized solutions—not mass-market software—designed to modernize operations, marketing, and customer interactions for businesses that provide services.

📋 Description

• Deliver world-class product design for complex products, using insights-driven approaches to solve meaningful user problems. • Drive seamless cross-product experiences by identifying opportunities that benefit multiple user groups. • Lead UX activities across the product lifecycle, partnering closely with Product, Engineering, Marketing, and Research teams. • Conduct and apply UX research, define success metrics, and use data to measure design impact. • Foster strong collaboration through clear communication, stakeholder alignment, and sharing insights and work in progress. • Mentor and coach designers and stakeholders while continuously improving design practices and team capability.

🎯 Requirements

• 10+ years’ experience in SaaS product design, with a strong portfolio of impactful work. • Proven ability to lead end-to-end user-centred design processes, from research and problem definition through to delivery and measurement. • Strong expertise across UX methodologies including research, journey mapping, prototyping, testing, analytics, and ideation. • Experience designing complex, cross-product experiences across responsive web and iOS platforms. • Demonstrated success improving design practices, increasing team maturity, and mentoring designers. • Excellent stakeholder management, communication, and influencing skills across all levels of the business. • Comfortable navigating ambiguity and delivering pragmatic, iterative solutions in fast-paced agile environments. • Growth mindset with a collaborative and humble approach.

🏖️ Benefits

• Additional annual leave • Flexibility to work from home or office • High-spec home office set up • Professional development budget • Annual wellness allowance