Revenue Analytics and Insights Manager

🔥 19 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $96k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📉 Data Analyst

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EverCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 B2B

📣 Marketing

💰 Private equity on 2019-08

SaaS • B2B • Marketing

EverCommerce is a provider of industry-tailored software that powers the service economy. It builds SaaS products to digitally transform daily operations for service professionals, including business management, electronic billing and mobile payments, omni-channel marketing, and customer engagement tools. EverCommerce focuses on verticalized solutions—not mass-market software—designed to modernize operations, marketing, and customer interactions for businesses that provide services.

📋 Description

• Own the Customer Health Scorecard — design, maintain, and continuously refine leading indicators across the customer lifecycle (onboarding, adoption, nurture, renewal, expansion and support) • Enable faster, higher-confidence decision-making across CX and cross-functional teams • Define and maintain CX metric definitions (Onboarding, Customer Success, and Customer Support) in collaboration with CX Leadership, Finance and broader RevOps team to ensure a single source of truth • Build and operate churn signal models that surface at-risk accounts ahead of renewal conversations • Surface expansion signals and collaborate with the CX and AM teams to translate data into pipeline opportunities • Proactively identify opportunities to improve efficiency, retention, and customer experience • Translate VoC insights into prioritized recommendations for CX and Product, tied to revenue outcomes • Develop and maintain post-sale performance reporting (onboarding completion, time-to-value, SLA compliance, CS coverage ratios, Expansion and product penetration ratios) • Partner with CS, AM, and Onboarding leads as a strategic thought partner — attending key team meetings, proactively flagging risk, and bringing forward insights before they are requested • Partner with Support teams to optimize workflows, routing, and AI/chat performance • Identify, evaluate, and implement AI and machine learning tools that accelerate analytics output — from automated CRM data enrichment and deduplication to AI-assisted churn scoring and propensity modeling • Leverage large language models (LLMs) and AI-assisted workflows to automate recurring reporting tasks, freeing bandwidth for higher-order analysis and strategic insight work • Own and maintain EverHealth's ICP framework — analyzing closed-won, closed-lost, and customer health data to continuously refine the ideal customer profile • Lead structured Win/Loss analysis: design the methodology, run interviews or data pulls, synthesize findings, and distribute insights to Sales and Product leadership • Maintain cohort analysis across the customer base — tracking performance by segment, product line, and acquisition channel • Support territory and capacity planning with data modeling in partnership with the VP of RevOps and Finance • Contribute to the GTM metric catalog — ensuring definitions are documented, agreed upon, and consistently applied across all reporting • Manage and develop one direct report (Pre-Sale Analytics Analyst) — setting goals, providing coaching, reviewing work, and building their analytical skills • Stay current on the AI analytics landscape and bring forward a quarterly point of view on emerging tools and practices relevant to RevOps and CX

🎯 Requirements

• 5+ years in analytics, business intelligence, or revenue/customer analytics — ideally in a B2B SaaS or health-tech environment • Demonstrated experience building customer health models, churn frameworks, or retention analytics in a post-sale context • Demonstrated impact improving operational metrics, time to value, NPS, forecasting accuracy, and VoC programs. • Demonstrated experience using AI tools in a professional analytics context. • Experience with CRM platforms (Salesforce preferred) and BI tools (e.g., Tableau, Looker, Metabase, or similar) • Proven ability to translate ambiguous business questions into structured analytical approaches • Comfortable presenting to senior leaders — communicates findings with a point of view, not just data • Proactive, opinionated, and focused on driving measurable outcomes • Strong systems thinking approach with ability to connect disparate processes and tools • Excellent project management skills with attention to detail • 1+ year of people management or mentoring experience • Experience in a RevOps or GTM analytics function with cross-functional scope (Sales, Marketing, CX) (preferred) • Familiarity with customer success platforms (e.g., Gainsight, ChurnZero, Totango) (preferred) • Experience with cohort modeling, LTV analysis, or capacity planning (preferred) • Healthcare or health-tech industry background a plus (preferred) • Experience with LLM APIs (OpenAI, Anthropic, etc.) or AI-assisted analytics tools (e.g., Gong Intelligence, HubSpot AI, Clay, or similar) in a RevOps or CX context (preferred)

🏖️ Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Continued investment in your professional development • Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend. • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program