Director of Payments Growth

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6 hours ago

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EverCommerce

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SaaS • B2B • eCommerce

EverCommerce is the leading service commerce platform, providing vertically-tailored, integrated SaaS solutions to over 500,000 global service-based businesses. Established in 2016, EverCommerce offers software solutions that help businesses market their services, streamline day-to-day operations, and enhance customer engagement. The company specializes in powering the service economy with digital transformation across multiple industries, including Home & Field Services, Health Services, and Fitness & Wellness. EverCommerce's technology aims to accelerate growth, improve operations, and increase retention for small and medium-sized businesses, transforming the way they interact with customers through modern digital and mobile applications.

1001 - 5000 employees

Founded 2016

☁️ SaaS

🤝 B2B

🛍️ eCommerce

💰 Private Equity Round on 2019-07

📋 Description

• Define and own the end-to-end payments strategy for Joist and Invoice Simple, ensuring alignment with EverCommerce’s overall payments and fintech roadmap. • Identify new opportunities for embedded financial products (ACH, instant payouts, wallets, BNPL, etc.) tailored to trades and small business customers. • Develop and execute PLG motions to increase adoption and engagement with payments features, including onboarding flows, pricing experiments, feature packaging, and in-app education. • Partner closely with Product, Design, and Engineering to ensure payments features are seamlessly integrated into the customer journey. • Build and own payments KPIs including attach rate, volume, revenue, churn reduction, and customer LTV. • Drive experimentation and analytics to optimize pricing, monetization, and payments adoption at scale. • Collaborate with Marketing, Sales, and Customer Success to align product-led initiatives with lifecycle campaigns, education, and support. • Partner with Finance and Executive Leadership to forecast, track, and report on payments performance. • Stay ahead of fintech and payments trends relevant to SMB and trades industries, informing product roadmap and strategic bets.

🎯 Requirements

• 10+ years of experience in payments, fintech, or SaaS strategy, with at least 5 years in a senior leadership role • Proven success scaling embedded payments adoption and revenue within a SaaS or SMB-focused product • Strong understanding of product-led growth mechanics and ability to translate PLG strategy into execution • Data-driven decision maker with strong analytical skills and ability to drive strategy through experimentation • Excellent communication, leadership, and stakeholder management skills • Experience with field services, construction trades, or SMB-focused platforms is a plus.

🏖️ Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Day 1 access to robust health and wellness benefits, including an annual wellness stipend • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program