Application Support Technician – M/F

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November 25

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Everience Romania

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Enterprise • Productivity • SaaS

Everience Romania is a business facilitation provider focused on enhancing digital use within organizations to boost efficiency. The company offers solutions to modernize support functions, improve user satisfaction, and leverage innovations for a better digital employee experience. Everience aims to optimize IT costs, enhance productivity, and manage IT assets effectively while providing seamless cross-channel experiences. Their services include consulting, user experience enhancement, and IT asset management, all designed to create an agile, personalized, and secure work environment.

201 - 500 employees

🏢 Enterprise

⚡ Productivity

☁️ SaaS

📋 Description

• Monitor production and manage operational incidents • Monitor and re-trigger IT processing jobs as needed • Report and track incidents; act as the interface with the IT department (DSI) and production teams • Fix or escalate incidents and follow them through to resolution • Communicate with end users • Maintain operational tools and assist in preparing operational documentation • Participate in the monthly user support committee • Prioritize and qualify requests in collaboration with business teams • Take part in the anomaly prioritization committee and meetings with business stakeholders • Prepare ad hoc reports and statistics for operations, reformat client data, and handle file uploads and transfers • Provide day-to-day user support and training • Provide technical assistance to users during special operations • Manage user access rights and permissions • Coordinate with IT support (DSI) • Organize work and drive continuous improvement • Standardize support processes and implement automation • Propose functional or technical improvements and draft procedures • Contribute to defining, monitoring, and executing the control plan • Liaise with other teams within the service

🎯 Requirements

• Degree or diploma in IT (equivalent to 2 to 5 years of post-secondary study) • Several years of experience as an Application Support Technician, ideally in the financial sector • Technical versatility • Strong interest in understanding business needs • Strong customer-service orientation

🏖️ Benefits

• Company health insurance with 50% employer contribution • 50% reimbursement of public transport pass • Opportunity to work for a market leader • Stable management team (75% of managers have been with the group for over 20 years) • A profitable and continuously growing group • Meal voucher card (€9.50 value, 60% employer contribution) • Referral bonuses up to €1,000 • An employee committee (CSE) offering various cultural benefits • A training institute to support skills development • Mobility partner • A close-knit, committed and ambitious team