QA Engineer, Product & Technical Support Specialist

🕒 May 28

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Everis

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2025

☁️ SaaS

SaaS

Everis is a company that acquires and operates internet apps and SaaS businesses, investing in their product, technology, and user experience for long-term growth and stewardship. They position themselves as hands-on, long-term owners who preserve brands, support founding teams, and prioritize durable improvements over quick flips. Everis seeks profitable or promising apps and SaaS products and focuses on disciplined acquisition, ongoing investment, and building a high-performance team to improve acquired businesses year after year.

📋 Description

• Investigating customer-reported issues through Intercom and internal tools. • Reproducing bugs and identifying whether issues are isolated, reproducible, or part of broader product problems. • Working with developers to document and escalate reproducible issues clearly. • Testing newly released product changes and validating bug fixes. • Identifying regressions and unexpected behavior after deployments. • Writing and improving knowledge base articles and customer help documentation. • Creating onboarding resources and product walkthroughs. • Monitoring recurring customer issues and identifying patterns. • Helping improve customer onboarding, retention, and overall product experience. • Using AI tools heavily to accelerate troubleshooting, documentation, research, issue summaries, QA validation, and operational workflows. • Building or improving automations to reduce repetitive support and operational work. • Working with tools such as Intercom, Slack, Stripe, Claude, ChatGPT, Codex, Cursor, Notion, Chrome DevTools, and modern SaaS dashboards. • Working with APIs, browser debugging tools, automation platforms, scripts, and technical workflows as needed to investigate and validate issues more effectively.

🎯 Requirements

• At least 2 years of professional experience in software development or engineering. • Analytical and structured problem-solving. • Technical troubleshooting. • Clear written and verbal communication. • Attention to detail. • Customer empathy. • Root-cause investigation. • QA and validation mindset. • Ability to learn software quickly. • AI-assisted problem-solving. • Ownership and accountability. • Organizational and documentation skills. • Ability to work under ambiguity.

🏖️ Benefits

• Great starting salary. • Flexible remote work environment. • High ownership and autonomy. • Opportunity to grow quickly based on contribution, not tenure. • Potential for increased compensation, expanded responsibilities, and equity participation over time.