Herrera Headhunters
1 - 10 employees
🤝 B2B
🎯 Recruiter
B2B • Recruitment
Herrera Headhunters is a staffing and recruiting company that specializes in helping organizations find the right talent for their needs. With a focus on matching candidates with suitable job opportunities, the company provides tailored recruitment solutions to meet the demands of various industries.
Bilingual Customer Success Manager – FR, ENG
Job not on LinkedIn
🔥 47 minutes ago
🗣️🇫🇷 French Required
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Herrera Headhunters
1 - 10 employees
🤝 B2B
🎯 Recruiter
B2B • Recruitment
Herrera Headhunters is a staffing and recruiting company that specializes in helping organizations find the right talent for their needs. With a focus on matching candidates with suitable job opportunities, the company provides tailored recruitment solutions to meet the demands of various industries.
📋 Description
• Manage a portfolio of 60 French SaaS accounts as the primary client contact • Build relationships with decision-makers through check-ins, QBRs, and performance reviews • Drive customer retention, expansion, renewals, and upsell opportunities • Ensure product adoption and feature utilization throughout the customer lifecycle • Identify churn risks and implement retention strategies • Advise clients on WhatsApp campaign flows, segmentation, automation, and optimization • Analyze campaign results and recommend improvements to engagement and ROI • Guide new customers through implementation, onboarding, and product training • Track adoption, retention, and campaign-performance KPIs • Identify account growth opportunities and share feedback with Product, Marketing, and Engineering • Manage escalations and coordinate issue resolution with technical teams • Use AI tools to create campaign content, message templates, and automation flows • Maintain account notes and CRM updates • Improve Customer Success processes, playbooks, and operations
🎯 Requirements
• 3+ years of experience as a Customer Success Manager in a SaaS environment • Previous experience working in a SaaS or software company • Understanding of subscription models • Knowledge of customer lifecycle management • Knowledge of product adoption metrics • Knowledge of churn prevention strategies • Experience with expansion and upselling in SaaS environments • Fully bilingual in French and English, spoken and written • Ability to conduct client meetings in French • Comfortable collaborating with international teams in English • Strong presentation and stakeholder management skills • Experience managing 40–80 accounts simultaneously • Experience with WhatsApp campaign flows and best practices • Familiarity with A/B testing • Marketing knowledge, including email marketing, SMS marketing, retention marketing, and customer journey optimization, is a strong plus • Experience with ChatGPT or similar AI assistants is a strong plus • Data-driven mindset • Strong ownership and accountability • Comfortable working in a fast-paced, remote environment
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