Customer Success PM

Job not on LinkedIn

🔥 20 hours ago

🇺🇸 United States – Remote

💵 $80k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Every

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

💳 Fintech

🏦 Banking

☁️ SaaS

Fintech • Banking • SaaS

Every is a financial technology company that provides an all-in-one back-office platform built for startups and founders. Its product suite includes incorporation services, banking and debit cards (through a partner bank), treasury and cash sweep programs, payroll and HR, AI-assisted bookkeeping and bookkeeping services, and tax preparation. Every positions itself as a unified financial operating system that combines software, banking partnerships, and advisory/investment services to help early-stage companies launch, operate, and scale.

📋 Description

• Act as the primary technical point of contact for an assigned portfolio of customers. • Oversee the onboarding process, ensuring seamless implementation and adoption of our back-office solutions. • Provide expert-level technical support, troubleshooting, and issue resolution for existing customers. • Develop a deep understanding of customer needs, challenges, and desired outcomes. • Collaborate closely with cross-functional teams to advocate for customer requirements. • Analyze customer feedback, usage data, and support tickets to identify areas for product improvement and automation. • Work closely with engineering teams to design and implement features that streamline customer onboarding and address recurring issues across our back-office offerings. • Continuously evaluate and enhance product documentation, training materials, and self-service resources. • Contribute to the product roadmap by prioritizing and defining requirements that enhance customer experiences.

🎯 Requirements

• Bachelor's degree in a technical field or equivalent professional experience • Passion for delivering exceptional customer experiences and driving continuous product improvement • Strong understanding of software development lifecycles and product management methodologies (or willingness to learn)

🏖️ Benefits

• Competitive comp + meaningful equity • Great health benefits • Flexible hours • Generous PTO