Senior Retention Manager

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🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $132k - $140k / year

⏰ Full Time

🟠 Senior

🔄 Customer Retention Specialist

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Everyday Dose

WebsiteLinkedInAll Job Openings

11 - 50 employees

🍽️ Food & Beverage

🧘 Wellness

👥 B2C

Food & Beverage • Wellness • B2C

Everyday Dose is an alternative to normal coffee and stimulants. They are the first mushroom company to combine functional mushrooms, collagen protein, and nootropics to activate your DOSE (Dopamine, Oxytocin, Serotonin & Endorphins).

📋 Description

• You'll take primary ownership of three core pillars of our Q3 retention roadmap: • Onboarding: Finalizing and scaling onboarding initiatives that shape the first 30-60 days of the subscriber journey, including personalized content, dosing and usage education, and flexible product/plan options that reduce early churn. • Retention: Building and improving the programs that keep subscribers engaged and reduce churn from month 2 onward, including loyalty and rewards, cross-selling, plan upgrades, dunning flows, and cancel flow optimization. • Conversion: Nurture our CRM leads into new subscribers, working cross-functionally with growth teams. Manage our email agency to brief, optimize and send campaigns and flows, in order to drive new subscribers from leads. • Run the roadmap: Take initiatives from 0 to 1: scope the problem, build the plan, get buy-in from stakeholders, and drive execution without needing to be told the next step. • Brief and build: Write comms briefs and build/execute lifecycle campaigns yourself in Klaviyo (email and SMS), from founder notes to win-back sequences to onboarding flows. • Analyze: Dig into subscriber, cohort, and churn data to find the story behind the numbers, size opportunities, and validate what's actually working. • Leverage AI: Use AI tools to move faster across research, analysis, drafting, and QA, and bring that speed to the rest of the team. • Test rigorously: Design and read A/B tests correctly, and turn results into clear recommendations and next steps. • Project manage: Navigate a fast-moving startup org, get the right people aligned, and keep initiatives moving even when priorities shift. • Own outcomes: Track the metrics that matter (repurchase rate, churn, LTV, recovery rate) and report clearly on progress and impact.

🎯 Requirements

• You've worked in D2C ecommerce, ideally in wellness, health, or a subscription business, and you understand the mechanics of a subscriber lifecycle. • You default to structured thinking, you're comfortable in data, and you use evidence, not just instinct, to make the case for an idea. • You use AI tools daily to accelerate your work and impact on the business. • You can write or brief comms that sound like a real person and convert, and you know when to loop in a copywriter versus write it yourself. • You’re detail-oriented and make sure things get done the right way. • You don't wait for a solution to come to you. You take an ambiguous problem, figure out the path, and get it shipped. • You've project-managed cross-functional initiatives and know how to build alignment without a lot of formal authority. • You want ownership, you want to build something, and you're energized by a startup pace rather than drained by it.

🏖️ Benefits

• Health, Vision, and Dental Insurance • 401K Match • Flexible Wellness Credits • Helpr Support for Families