Customer Operations Specialist

🔥 2 hours ago

🏄 California – Remote

🏄 California – Remote

💵 $47.4k - $59.3k / year

⏰ Full Time

🟢 Junior

⚙️ Operations

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EVgo

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2010

⚡ Energy

🚘 Automotive

🚗 Transport

💰 $225M Post-IPO Debt - EVgo on 2025-07

Energy • Automotive • Transport

EVgo is a U. S. company that owns and operates one of the country’s largest public fast-charging networks for electric vehicles. With over 1,200 public fast charging stations and coverage within 10 miles of more than 40% of the U. S. population, EVgo provides fast, convenient charging compatible with all fast-charge capable EVs, accessible via app, RFID or payment. The company partners with automakers, site hosts, rideshare and autonomous vehicle companies, utilities and businesses to deploy and operate chargers, offers multiple pricing plans and services like Autocharge+, and is expanding support for charging standards such as Tesla’s NACS.

📋 Description

• Respond to routine driver inquiries received by phone, chat, and email regarding charging sessions, account status, and billing. • Follow established procedures to troubleshoot common charging session and app issues, escalating unresolved cases as needed. • Accurately document case details and resolutions in the customer relationship management (CRM) system. • Process routine driver enrollment and account update requests within established turnaround times. • Communicate clearly with internal departments to route inquiries outside of standard scope. • Perform other duties and special projects as assigned to support team and organizational objectives.

🎯 Requirements

• Minimum 1+ years of related experience, or equivalent work experience or equivalent technical education or training in a related field (e.g., certification program, coursework in customer service or communications, or demonstrated on-the-job learning) accepted in lieu of a formal degree. • Associate's degree in a related field (desired). • Prior call center or customer service experience. • Prior experience working a regular schedule that may include early morning, evening, weekend, or holiday hours in support of 24/7 operations. • Familiarity with Microsoft Excel and standard office software. • Must be available to work a regular schedule of Monday through Friday, 3:00 p.m. to 12:00 a.m. Pacific Time, with occasional weekends and holidays as business needs require.

🏖️ Benefits

• Medical, dental, and vision coverage, plus mental wellbeing support and wellness programs • 401(k) • Health Savings Account (HSA) and Flexible Spending Accounts (FSA) for medical and dependent care • Life and disability insurance • Uncapped paid time off • Enhanced parental leave • Employee Assistance Program (EAP) • Access to Health Advocate services • Telehealth services • Mentorship programs and opportunities for career growth and internal mobility • Monthly Tech Stipend • One-time home office setup reimbursement • Volunteer time off • Commuter benefits • Employee focused programs